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Araam Gamal, Tele banking

Araam Gamal

Tele banking·Bank in Qatar

Qatar

Bachelor's degree, Management Information System

Work experience

Total years of experience: 7 years, 0 months

Tele banking

December 2022 - Present

Bank in Qatar

Doha, Qatar

December 2022 - Present

Company industry:
Banking
Job role:
Sales

Cards & Payments Tele-sales Advisor

December 2022 - Present

Commercial Bank of Qatar

Doha, Qatar

December 2022 - Present

Performed telebanking advising of cards portfolio projects as below:
✓ Credit Card Activation (current):
• Review and verify customers documents and salary requirements to advise credit cards pending for
activation with regard to banking policies and criteria.
• Explain, suggest, and convince customers with different packages knowledge maintaining minimum of
60 daily outbound calls and high conversion rates.
• Prioritize calling by filtering and analyzing customers profiles and volume.
• Direct customers to available printing kiosks and branches for farther assistance.
• Guide customers through the mobile app to successfully activate their cards after meeting eligibility.
• Communicate and follow up with branch officers and direct sales team to update customers status
when needed.
• Maintain and report daily and quarterly sales tracker and MIS.
Company industry:
Banking
Job role:
Sales

Telesales Adviser

May 2020 - March 2022

Bank in Qatar

Doha, Qatar

I found this job using Bayt.com

May 2020 - March 2022

Company industry:
Banking
Job role:
Sales

Customer Care Representative/ Insurance Coordinator

November 2017 - January 2019

Leading Medical Centre in Qatar

Doha, Qatar

November 2017 - January 2019

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Bank Insurace Tele-sales Agent

November 2017 - January 2019

Non-Life Insurance, Bancassurance Department

Doha, Qatar

November 2017 - January 2019

• Conducted calls of existing customers, marketing campaign lists, and referrals for appointments and
increasing sales.
• Created and updated Electronic Medical Records (EMRs) of patients.
• Submited and followed up insurance pre-approvals of outpatient services in online portals of insurance
entities like: (QLM, MetLife, Alkoot, Allianz).
• Explained and collected co-payments from patients for insurance coverages.
• Managed appointments scheduling and daily follow-ups maintaining a fully booked appointment system.
• Assisted senior-level staff and branch manager in translating verbal and writen Arabic/English when
needed.
• Maintained efficient communication with physicians and staff to address frustrated situations and
customers complaints without management escalation.
Company industry:
Banking
Job role:
Sales

Technology Operations Intern

June 2016 - August 2016

Leading Media Company in Qatar

Doha, Qatar

June 2016 - August 2016

Internship.
Company industry:
Media Production
Job role:
Information Technology

Technology Operations Intern

June 2016 - August 2016

Al Jazeera Media Network – Al Arabiya.

Doha, Qatar

June 2016 - August 2016

• Operated at the Help Desk: Received end-users incidents and requests and updated ticketing system
accordingly.
• Trained with the Networking team: Assisted in the deployment of Cisco ISE product, the operation of Cisco
firewall, and the configuration of extension numbers using Cisco UCM.
Company industry:
Broadcast Media Production
Job role:
Information Technology

Education

University Of Sharjah

January 2017

January 2017

Bachelor's degree, Management Information System

United Arab Emirates

University of Sharjah

January 2017

January 2017

Bachelor's degree, Management Information Systems

United Arab Emirates

Skills

BANKING
Intermediate
BANKING
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CREDIT CARD APPLICATIONS
Intermediate
CREDIT CARD APPLICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OUTBOUND CALLS
Intermediate
OUTBOUND CALLS
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Turkish

Beginner

Training and Certifications

Certifications
ITIL 4 Foundation Certificate
Apr 2021