أرجون Sankar

•Engaged with architects, contractors, project managers, and fire consultants to understand project
requirements and recommend compliant fire-rated material solutions.
•Prepared BOQs, cost estimates, quotations, and technically compliant proposals in alignment with UL, BS
standards, and local fire safety regulations.
•Conducted site visits to assess installation feasibility and ensure adherence to passive fire protection
guidelines.
•Coordinated with design, production, and logistics teams to ensure accurate order processing, timely delivery,
and adherence to technical requirements.
•Delivered product presentations, demonstrations, and technical clarifications to consultants, site engineers,
and procurement teams.
•Maintained strong client relationships by handling technical queries, providing post-sales support, and
ensuring smooth installation workflows.
•Monitored competitor products, pricing trends, and upcoming construction projects to support business
development activities.
•Updated CRM systems, tracked project progress, prepared monthly reports, and supported sales forecasting
activities.
•Managed all documentation, including technical submittals, compliance certificates, test reports, and
installation guidelines for project approvals.
•Maintained strong client relationships through regular follow-ups, technical clarifications, and post-sales
support for installation queries.
•Educated customers on material delivery timelines, potential delays, and periodic supply schedules to ensure
clear communication and accurate expectation management.
•Handled client escalations by clearly explaining the root cause, outlining practical solutions, and resolving
issues calmly to maintain strong client relationships, and ensure smooth business continuity.
•Conducted regular site visits with project and site engineers to address client concerns, identify on-ground
issues, and ensure timely resolution of project-related challenges.
•Maintained transparent and uninterrupted communication on pipeline sales and pipeline projects, ensuring
•both the client and the company remained fully aligned through clear updates and well-coordinated
discussions.
•Skilled in finding new projects by regularly checking ongoing construction works, and keeping in touch with
contractors and consultants.
Maintained a target-oriented work approach by consistently aligning daily activities with sales objectives,
and ensuring timely achievement of assigned goals.

•Draft repair orders noting issues, causes, repairs, services needed, acquire approval signatures and enter into service database.
•Interpreting customer service requests with direct coordination with technicians.
•Successful in converting estimates of technicians into final products for customer.
•Possess knowledge and experience in customer service, scheduling, and administrative duties.
•Assist customers with their automotive needs through comprehensive service recommendations and explanations.
•Proficient in operating and updating an automotive service database, as well as using a wide
variety of office equipment and software.
•Maintain a high level of customer satisfaction by providing accurate information, timely service recommendations, and follow-up.
•Verify warranty and service contract coverage by examining records and explaining provisions and exclusions to clients.
•Control the cost, part consumption, TAT, and quality.
•Managing timely data collection to update operational metrics, achieve productivity targets, eliminate errors, and deliver excellent customer service.
•Resolve customer issues compassionately.
Supporting the RSA team.
•Finding new customers and marketing the dealership services.
•Scheduling appointments and vehicle pickups and drop off.
Taking in policies like Roadside assistance, flexi plans and extended warranty for business development.
•Pursuance of Periodic maintenance service (PMS) on behalf of customers for smooth relationship in business.
•Cold called customers to build lead database.
•Chased overdue payments and distributed invoices for up-to-date accounting.
•Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions.
•Implemented promotional campaigns for seasonal services, driving uptake and increasing workshop bookings.

● Processing warranty paperwork in a timely manner for each branch
● Ensuring proper documentation for all warranty paperwork
● Reconciling warranty receivables with payments according to the appropriate
accounting schedule
● Resubmitting rejected claims or obtaining authorization to write them off
● Tracking warranty parts by tagging them with repair order number, date of
replacement, and disposal date
● Arranging shipment of parts to the factory or distributor, or disposing of them
● Filing and maintaining all service records as required by the warrantor
● Staying informed of all factory recalls and bulletins
● Assisting the technical team in filing fields for research and development purposes
● Managing daily reports and meetings on warranty claims, analyzing the monthly
claim budget, and preparing presentations required by the factory or distributor for
warranty approval
● Leading the warranty team
● Professional proficiency in using Oracle and SAP
● Proficient in visually analyzing parts submitted for warranty claims
● Managing the sending of defective parts back to Ford through quotations

● Worked at TVS Sundaram Clayton Limited in Chennai as a graduate Engineer trainee,
later becoming a quality control engineer.
● Gained expertise in automotive processes such as FMEA, PPAP, and RAMP UP and
handled data collection, tests, and quality assurance.
● Proficient in SAP, Microsoft Excel, Word, and PowerPoint. The company serves customers
such as Daimler, Wabco, Cummins, DAF, Hyundai, BMW, and Volvo.
● My responsibilities included training production personnel, reviewing engineering
drawings, conducting product quality analytics, managing records, and developing vendor
relationships.
● Have a proven track record of ensuring product quality and compliance with industry
standards.
● Develop vendor relationships for better productivity.
● Manage all order payment and stock.