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Arsalan Shahbaz, Customer Service Executive

Arsalan Shahbaz

Customer Service Executive·DMG events

United Arab Emirates

Bachelor's degree, Business And International Studies

Work experience

Total years of experience: 5 years, 5 months

Customer Service Executive

March 2022 - Present

DMG events

Dubai, United Arab Emirates

March 2022 - Present

• Managed customer enquiries through inbound/outbound calls, email, and face-to-face interactions
for international exhibitions and conferences.
• Identified and escalated recurring service issues to the operations team, driving corrective actions.
• Maintained accurate CRM records, attendee databases in Excel, and registration information with a
high level of accuracy.
• Coordinated with Sales, Operations, Marketing, and Registration teams to ensure seamless event
execution.
• Coordinated with the delivery team to schedule and dispatch VIP passes to attendees based on
individual availability, ensuring timely and accurate delivery.
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Call Center Executive - After Sales Support

March 2021 - July 2026

Sharaf DG

Dubai, United Arab Emirates

March 2021 - July 2026

• Served as the first point of contact for 100+ customers daily, raising CRM tickets to coordinate
delivery rescheduling, returns, and repair requests with Logistics, Finance, and Service Centre teams.
• Managed post-sales customer enquiries end-to-end, tracking service requests in the CRM system and
following up with customers on resolution status and delivery updates.
• Resolved warranty claims and customer complaints professionally, ensuring first call resolution
wherever possible and maintaining ownership of the customer experience throughout.
• Identified recurring post-sales concerns and escalated to relevant departments, contributing to
continuous improvement in service quality and customer satisfaction scores.
Company industry:
Retail & Wholesale

Call Center Agent - CRM and Order Coordination

March 2021 - March 2022

Sharaf DG

Dubai, United Arab Emirates

March 2021 - March 2022

• Managed customer inquiries through email, chat, and CRM systems,
ensuring timely and professional responses.
•
Assisted in order tracking and follow-ups, ensuring customers were updated
on delivery timelines.
Company industry:
Retail & Wholesale

Education

LACC (LondonAmerican City College)

December 2023

December 2023

Bachelor's degree, Business And International Studies

United Arab Emirates

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

Al Sadiq English School

August 2019

August 2019

High school or equivalent, IGCSE

United Arab Emirates

Skills

Microsoft Excel

Expert

Problem Solving

Expert

ADMINISTRATIVE FUNCTIONS

Intermediate

CUSTOMER SERVICE

Intermediate

MANAGEMENT

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

PUNCTUALITY

Intermediate

INTERNATIONAL BUSINESS

Intermediate

ISSUE TRACKING

Intermediate

OPERATIONS

Intermediate

LOGISTICS

Intermediate

Administration

Intermediate

Data Entry

Expert

Call

Expert

CALL CENTER EXPERIENCE

Intermediate

CONFLICT RESOLUTION

Intermediate

RECORDS MANAGEMENT

Intermediate

SALES

Intermediate

Microsoft Excel

Intermediate

Microsoft Office

Intermediate

Call Center

Expert

Customer Care

Expert

Marketing

Beginner

CONSTRUCTION

Intermediate

ADAPTABILITY

Intermediate

COORDINATING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DETAIL ORIENTED

Intermediate

EMPLOYEE SATISFACTION

Intermediate

SYSTEM REQUIREMENTS

Intermediate

CUSTOMER COMPLAINT RESOLUTION

Intermediate

EMAIL MANAGEMENT

Intermediate

EMAIL PROCESSING

Intermediate

EMPATHY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

PROFESSIONAL COMMUNICATION

Intermediate

CUSTOMER INQUIRIES

Intermediate

DATA MANAGEMENT

Intermediate

FINANCE

Intermediate

ORDER MANAGEMENT

Intermediate

WHATSAPP

Intermediate

COMPLIANCE REQUIREMENTS

Intermediate

HOSPITALITY

Intermediate

MEDICAL CODING

Intermediate

Languages

English

Beginner

Hindi

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Certified Global Supply Chain Professional
Certified Global Supply Chain Professional (CGSCP) certification