Liya Shabeer

• Oversaw daily administrative operations to ensure smooth workflow and efficient service delivery.
• Supervised front desk operations while ensuring high standards of customer service and professionalism.
• Handled incoming calls, inquiries, and correspondence with accurate information and proper direction.
• Coordinated with internal departments and external stakeholders to ensure seamless service delivery.
• Resolved customer complaints promptly and escalated complex issues to senior management when required.
• Supported billing, invoicing, and payment collection processes with accuracy and accountability.
• Maintained reception area, clinic facilities, and office supplies to ensure a well-organized environment.

• Managed and maintained accurate employee records and attendance tracking systems.
• Facilitated effective communication between management and staff, ensuring smooth information flow.
• Handled multiple administrative tasks simultaneously and maintained structured documentation systems.
• Supported the BDE by collecting, organizing, and maintaining daily performance reports.
• Prepared professional proposals and quotations based on client requirements and business needs.
• Coordinated and conducted seminars and promotional activities to enhance product awareness.
• Assisted in client coordination and follow-ups to ensure timely service delivery.
• Maintained and updated databases, reports, and internal records with high accuracy.
• Managed office correspondence, emails, and official documentation professionally.
• contributed to process improvements by streamlining administrative workflows and record-keeping systems.