Supervisor
Takaful Alamanh Cooperative Insurance Agency
Total years of experience :1 years, 2 Months
Develop the company's sales development policies and programs
2. Preparing and supervising the annual and monthly plan of sales field visits to the company's clients
3. Direct supervision of sales representatives and provide the necessary support to enable them to develop the company's sales
4. Setting sales targets for sales development staff and following up on their achievement
5. Supervising the incentives program and sales commissions for sales representatives
6. Preparation and follow-up implementation of the plan to develop the skills of the sales representatives of the company
7. Contribute to the implementation of the annual marketing plan of the company
8. Perform any tasks assigned to him by his direct supervisor
Positive interaction skillsSupervisor of customer care center
Supervise the completion and approval of applications for services provided by staff authorized by authorities.
Identify problem areas and facilitate improved performance and efficiency by continuously improving customer service activities.
Develop processes to improve performance and increase efficiency where problems identified such as workload management, customer complaints and overdue applications.
Oversee the handling of complaints and customer suggestions.
Manage, organize and consider customer service requests where customers are required to provide information such as application forms, guidelines, and payment procedures, follow up requests, etc.
Dealing with customer dissatisfaction and complaints by a customer service representative or customer relations representative
Supervise tasks that do not require the supervision of the specialist and approve the applications provided by the employees depending on the authorized authorities
Organize work volume and prioritize staff to deliver work effectively at agreed deadlines according to performance standards and standards.
Identify and analyze new customer service trends such as electronic applications ... etc.
Review the monthly reports showing the number of orders executed and the call log during the month.
Provide periodic reports on performance to the department manager.
Perform any other tasks assigned to him by the
Bank
Follow-up of cases and transactions
Organize and prepare records and files for employees
Implementation of instructions received from the high management
Secretary
Enter data and copies
Organizing meetings and appointments
Preparation of reports
Literary work
Organization of the issued and incoming
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