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Asmaa Tarek, agent customer service

Asmaa Tarek

agent customer service·Sutherland Global Services - Egypt

United Arab Emirates

Bachelor's degree, Faculty of Education

Work experience

Total years of experience: 2 years, 10 months

agent customer service

December 2023 - September 2024

Sutherland Global Services - Egypt

Alexandria, Egypt

December 2023 - September 2024

SENIOR CUSTOMER SERVICE & FLOOR SUPPORT
•Boosted overall service quality by 30% by mentoring more than 10
junior agents and training them in high-quality customer care
standards.
• Now still working in Alfuttaim automotive UAE As Associate
account management in Alfuttaim for Toyota and Lexus department.
• Worked in Sales, After sales, and Roadside assistance
departments.
• Training on SAP and CEM Softwares.
• Making daily and monthly ABS ( BOOKING APPOINTMENT
SYSTEM ) reports.
• Top performer in 5+ consecutive evaluations
• Expert in Sales & After-Sales for Toyota/Lexus
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

customer service agent

December 2021 - September 2024

Sutherland Global Services - Egypt

Alexandria, Egypt

December 2021 - September 2024

•Boosted overall service quality by 30% by mentoring more than 10
junior agents and training them in high-quality customer care
standards.
• Now still working in Alfuttaim automotive UAE As Associate
account management in Alfuttaim for Toyota and Lexus department.
• Worked in Sales, After sales, and Roadside assistance
departments.
• Training on SAP and CEM Softwares.
• Making daily and monthly ABS ( BOOKING APPOINTMENT
SYSTEM ) reports.
• Top performer in 5+ consecutive evaluations
• Expert in Sales & After-Sales for Toyota/Lexus
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Alexandria University

September 2021

September 2021

Bachelor's degree, Faculty of Education

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

Management

Expert

Sales

Expert

Customer Service

Expert

Early Childhood Education

Expert

Customer Care

Expert

Customer service supporting-⁠ Good communication skills-⁠ team worker

Expert

Customer Service

Expert

Call Center

Expert

Marketing

Intermediate

Call

Expert

Sales

Expert

Microsoft Office

Intermediate

Data Entry

Expert

Accounting

Intermediate

Administration

Intermediate

Management

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
English Phonics
phonics Center
Sep 2021