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Ayaulym Zhylkyshy, Restaurant Hostess

Ayaulym Zhylkyshy

Restaurant Hostess·Rifugio del Monte Restaurant, Almaty (Shymbulak)

Kazakhstan

Master's degree, Administration And Law

Work experience

Total years of experience: 2 years, 5 months

Restaurant Hostess

August 2024 - August 2025

Rifugio del Monte Restaurant, Almaty (Shymbulak)

Almaty, Kazakhstan

August 2024 - August 2025

Greeted and seated guests with a warm and professional approach
Managed reservations and large group bookings using in-house system
Handled VIP guest arrivals and communicated preferences to the service team
Monitored guest flow and table turnover during peak ski season
Supported special setups for birthdays, anniversaries, and private events
Ensured the entrance area remained elegant, organized, and guest-ready
Company industry:
Food & Beverage Production

Restaurant Hostess

March 2023 - June 2024

Hisan Restaurant

Almaty, Kazakhstan

March 2023 - June 2024

Welcomed guests and assisted with immediate seating or waitlist management
Managed reservation system and phone/email bookings
Communicated dietary needs and guest preferences to kitchen and waitstaff
Supported coordination of table turnover and ensured smooth guest flow
Handled guest complaints and inquiries with calm professionalism
Maintained lobby and reception presentation to reflect brand standards
Company industry:
Catering, Food Service, & Restaurant

Education

Al-farabi Kazakh National University

June 2016

June 2016

Master's degree, Administration And Law

Kazakhstan

Kazakh Abylai Khan University Of International Relations And World Languages

June 2015

June 2015

Bachelor's degree, Two foreign languages

Kazakhstan

Skills

Guest welcoming and first impression service
Intermediate
Guest welcoming and first impression service
Intermediate
Reservation handling and table planning
Expert
Reservation handling and table planning
Expert
Communication with service team and managers
Intermediate
Communication with service team and managers
Intermediate

Languages

Russian

Expert

English

Intermediate