Ayeman Elias

• Managing the turnaround of the company from a bonded and re-export zone to an end to end logistics service provider.
• Managing, training and mentoring a diverse sales team to sell the portfolio of services and solutions.
• Responsible for managing the marketing and sales activities for the pioneer Bonded & re-export zone operator in Saudi Arabia.
• Actively monitor key performance metrics of the sales team, identifying challenges and creating new solutions applying proven problem-solving techniques.
• Increased revenue by 25% in 2018 by up-selling and cross-selling services to existing clients and expanding the portfolio of solutions.
• Coordinating with the operations and quality assurance team to setup SOP and KPIs for various clients as per their operational and service level requirement.
• Developing customized services and solutions to meet customers' operational and budgetary expectations combining the bonded zone with last mile operations.

As Business Development Manager in a company specialized in freight-forwarding, customs clearance, bonded warehousing, transportation, trucking and container terminal handling; I perform the below tasks:

• Responsible for meeting sales goals and overall quality of service and
development of new business.
• Represent the company at industry conferences and manage the
relationship with overseas agents to facilitate the smooth handling of
the current business and to exchange leads for new businesses.
• Visit prospective and existing customers to generate new business
opportunities by cross-selling & up-selling services.
• Perform client presentations articulating the value proposition of
products, solutions, and service offerings.
• Manage sales growth and individual sales effectiveness by reviewing
sales activity schedule.

Working as Head of Operations Dept in a company specialized in freight-forwarding, customs clearance, transportation, trucking and container terminal handling; I perform the below tasks:

• Manage a team of operation agents specializing in various tasks
(freight-forwarding, documentation, import & export) and a team of
customs brokers at both air and sea ports of entries.
• Manage warehouses at Jeddah Port bonded & re-export zone handling
the imports of LCL containers, re-export cargo & split shipment
clearance.
• In-charge of communication with international agents as well as local
suppliers for rates and coordination.
• Handling all customer complaints and disputes.
• Supervise over the operations management system & customers'
shipment tracking report.

Worked as Operations & Customer Service Agent for the Supply Chain Solutions division, where my chores included:

• Maintaining all the updates for all shipments in the UPS E2K system.
• Handling freight-forwarding in coordination with the global network
of UPS SCS, Menlo & Fritz offices.
• Coordinating Trans Border Gulf trucking product, preparing import &
export documentation.
• In-charge for Jeddah DC inbound & outbound reporting.
• Preparing cost worksheet and monthly revenue report for the Country
Management.