IT Engineer
Cisco
Total years of experience :10 years, 11 Months
Develop and deliver responses to customer and prospect inquiries, including RFP and initial solution discussions.
• Providing detailed Product information on Cisco's Datacenter Servers UCS- C-series Servers (Rack mount Servers) and B-Series Servers (Blade Servers). With Best practices and solutions to deploy Datacenter in an Enterprise Network.
• Collaborate with the Account SE or Channel SE to develop winning and innovative solutions and proposals by leveraging a range of technologies to develop a customer / partner system.
Conduct customer presentations and highlight benefits of Cisco Data Center.
• Provide critical, Cisco Data Center, product and solution training to technical pre-sales engineers.
• Create and deliver technical presentations internally and externally, provide accurate and timely management information.
• Create Bill of Material (BOM) for UCS Servers and Nexus Switches, MDS Switches and other related products/ Services.
• Organize demo and POC (proof of concept) for end users and partners.
•Responsible for daily administration of Microsoft Windows 2003, and end user support, Active Directory and Group Policies for 40 clients
•Configuring and Administration of SQL Server 2000.
•Define and implemented improve corporate policies regarding the location, safety and security of servers and equipment.
•Recommended modifications to improve speed of operations and system security measures.
•Managing 1 MB CIR WiMAX internet connection and 4 MB shared DSL Backup connection.
•Implementation of Tally ERP 9
•DNS, DHCP Installation and Management
•Configuration and troubleshooting of ISA SERVER 2004 and integrated with GFI webmonitor.
•Coordinate With ISP for Internet Problem, DSL, EVDO Router and Emails.
•Windows XP and Antivirus Configuration and troubleshooting.
•Management of Panasonic PBX and call monitoring software.
•Deployed IP Surveillance Cameras Infrastructure with 2 DVR and 32 cameras
•Responsible for daily administration of Microsoft Windows 2003, and end user support, Active Directory and Group Policies for 200 clients
•Establish security policies for system, design and managed secure network for clients
•Configure servers to meet specific requirements, including hard drives, memory and load software.
•Responsible for prompt and immediate responses to customer problems through a trouble ticketing system and escalation from other departments
•Configuration and troubleshooting of ISA Server 2004
•Windows XP and Antivirus configuration and troubleshooting
•Provide Oracle Consultancy.
•Troubleshooting of Thin Client PC
•Coordinate with ISP for Internet problem
•Hardware troubleshooting
•As a team member, I was responsible for troubleshooting and repairs of all networked computer systems and cabling
•Responsible for PC assembling and disassembling
•I was also responsible for the installation of new computer systems
•Configuration and maintenance of Email clients using Microsoft outlook and outlook express.
•Installation and troubleshooting of windows XP
•Installation and troubleshooting of AS400 Client
•HP and Dell PC troubleshooting
•EPSON and HP Printer troubleshooting
