Bayt.com
bassent nader, customer service supervisior

bassent nader

customer service supervisior

jotun

Location
Egypt - Alexandria
Education
Bachelor's degree, Guiding section
Experience
25 years, 7 Months

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Work Experience

Total years of experience :25 years, 7 Months

customer service supervisior at jotun
  • Egypt - Alexandria
  • My current job since July 2005

Provide good and efficient customer service both internally and externally by implementing the department's strategies, polices and procedures for the customer portfolio in my area. Providing the required coaching and training for the CS executives under my supervision

Sales coordinator at jotun
  • Egypt - Alexandria
  • January 2000 to May 2005

Handling all Alex. Sales team sales, Problems, collection placing pricelists on system Plus acting as fornt office

EXECUTIVE SECRETARY at Zahran
  • Egypt - Alexandria
  • December 1998 to October 1999

warehouse data enetry

EXECUTIVE SECRETARY at MATINA SHIPPING AGENCY
  • Egypt - Alexandria
  • July 1998 to November 1998

Following up vessel schedule & arrival

Education

Bachelor's degree, Guiding section
  • at Tourism & Hotels faculty
  • July 1998
High school or equivalent, High School
  • at El Nasr Girls College " E.G.C"
  • July 1994

Specialties & Skills

Working Under Pressure
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Customer Service
+Endorse 0
BPCS
+Endorse 0
Complaints Handling
+Endorse 0
Teamwork
+Endorse 0
Time Management Skills
+Endorse 0
Persuasion Skills
+Endorse 0
Ability to Handle Surprises
+Endorse 0
Good Follow up skills
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Knowledge of the Product
+Endorse 0
Ability to Use "Positive Language"
+Endorse 0
Clear Communication Skills
+Endorse 0
Ability to "Read" Customers
+Endorse 0

Languages

English
Expert
French
Intermediate
German
Intermediate

Training and Certifications

BPCS END USER TRAIINING (Certificate)
Date Attended:
January 2000
Valid Until:
January 9999
IFS END USER (Certificate)
Date Attended:
October 2013
Valid Until:
January 9999
Team work (Certificate)
Internal customer service (Training)
Training Institute:
ABB
Date Attended:
November 2014
Duration:
24 hours

Hobbies

  • jogging