Bernardo Roa

• Managed all day-to-day showroom operations, maintaining smooth workflow, superior store presentation, and compliance with company standards.
• Supervised staff schedules, attendance, and performance reviews, fostering a motivated and productive team environment.
• Monitored and maintained inventory accuracy using ERP systems, reducing stock discrepancies.
• Handled cash flow, billing, and daily sales reporting with full accountability and accuracy.
• Consistently achieved and exceeded monthly sales targets through proactive customer engagement.
• Resolved customer concerns efficiently, maintaining high satisfaction and repeat business.
• Coordinated with management on stock planning, product sourcing, and business improvement initiatives.

• Delivered comprehensive after-sales support for consumer electronics and gadgets, building strong brand loyalty.
• Led and mentored a team of sales associates to consistently meet and surpass service and sales KPIs.
• Handled product issues, returns, warranty claims, and technical concerns, ensuring swift resolution.
• Maintained high customer satisfaction scores through empathetic and effective problem-solving.
• Designed and implemented training programs to upskill team members and improve performance metrics.
• Achieved individual and team targets consecutively, earning recognition for consistent performance.