Accounts Receivables
Marriott International - Sheraton Dubai Mall of the Emirates Hotel
Total years of experience :29 years, 2 Months
• Preparing of city ledger invoicing as per policies and procedures.
• Transferring accruals from front office to city ledger for invoicing.
• Reconciling city ledger payments and tally with the system.
• Tallying rates on city ledger with the contracts before sending out invoices.
• Splitting commissions for travel agent according to the contract.
• Recording all the payments received and reconcile at the end of the shift.
• Posting of payments received in the bank and cheques to Opera System.
• Going through the detailed aging report every morning and follow up payments.
• To monitor the aging over 60 days and above and report to credit manager.
• Follow up disputes with the clients on a daily basis.
• Preparing the JV every end month.
• Processing commissions for booking.com online through Starcom by validating and submitting.
• Handling of city ledger as per policies and procedures.
• Preparing invoices for dispatch by courier to respective companies on time.
• Posting of cheque and bank transfer amount received and applying to the right invoices through Opera System.
• Updating the bank statement on daily basis by posting of money disputes and reconciliations in accordance with the transfers received in the system.
• Preparing E-Invoice for travel agents for payment.
• Prepare SOA’s every end of the month.
• Preparing Accounts Receivables reconciliation every end month and E-reporting.
• Handling rate contract.
• Following up for payments from companies as per the aging.
• Calling companies for payment as per the aging over 60 days and above.
• Maintains complete knowledge of:
All guest room, hotel facilities, services and operations.
• Room availability, rates, packages and promotions.
• Specific arrangements between hotel and travel agencies, corporate clients and reservation centers.
• Maintains the hotel standards, policies and procedures.
• Process all reservation requests, changes and cancellations according to standards.
• Observes proper telephone manners at all times.
• Maintains accurate and timely information essential to reservation.
• Handle guest queries and complaints related to reservation in a polite and efficient manner.
• Sell the best rated rooms to meet the guest’s needs and maximize the room revenue.
• Suggests alternative date for requests on overbooked situation.
• Explains effectively the hotels policy such as check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand.
• Liaise with Sales Department regarding group booking, banqueting or conventions and long term apartment’s tenants,
• Assist the guest in providing additional services such as transportation, marhaba, visa requests and tours.
• Maintains and develop high level of communication and customer service.
• Handling internal and external calls.
• Handling wake-up calls and crew calls updating.
• Receiving and sending faxes for the guests.
• Typing messages for the guests and dispatching to the rooms.
• Proficiency in Fidelio and PABX.
• Handling guests complaints.
• Training of new staff.
• Handling calls within the department in efficient and polite manner.
• Preparing bilateral agreements between two countries and submitting to the government for approval.
• Organize travel arrangements for the manager (ticket and hotel reservation).
• Maintains proper filing system.
• Handling day to day emails correspondence for the department.
• Maintains the diary and scheduling meetings.
• Handling store requisition and ordering stationery for the department.
• Answering emails on behalf of the manager.
• Relieving the Personal Secretary to the Strategy & Planning in her absence.
• Organize travel arrangements for the General Manager.
• Typing correspondence and compiling production reports.
• Dealing with clients’ inquiries and complaints.
• Maintains overall supervision for the entire staff attendants’ records.
• Handling company’s petty cash vouchers. Handling the reception and switchboard (PABX)
• Handling internal and international calls for the company.
• Observes telephone manner at all times
• Relieving the PA to the CEO during her absence.
• Manning the PABX switchboard.
•Typing correspondence for the General Manager in the absence of Executive Secretary.
• Handing calls in efficient and polite manner.
• Attending to clients inquiries and directing them to the desired department.
•Sorting incoming and outgoing mails and dispatching them to the respective departments
Microsoft Certificates
Certificates: Typing Advanced 50 w.p.m. (First Class) Business English Intermediate (First Class) Shorthand 60 w.p.m.
(O'Levels -Strong Division IV)