Reservation Agent
The Ritz Carlton DIFC
Total years of experience :11 years, 3 Months
Core Duties
▪ Processes reservations by mail and telephone
▪ Knows the type of restaurants available as well as their location and
layout
▪ Knows the selling status, rates, and benefits of all packages plans.
▪ Knows the credit policy of the hotel and how to code each
reservation.
▪ Creates and maintains reservation records by date of arrival and
alphabetical listing.
▪ Prepares letters of confirmation.
▪ Communicates reservation information to the front desk and
restaurants managers.
▪ Processes cancellations and modifications and promptly relays this
information to the front desk or restaurants.
▪ Understands the hotel's policy on guaranteed reservations and no-
shows.
▪ Processes advance deposits on reservations using payment links.
▪ To be fully aware of and adhere to health and safety, fire and bomb
threat procedures.
Core Duties
•Directly involved in the order taking and order placing process while
dealing with guest requests and orders, courteously, efficiently and
promptly
•Know all menus and on-going promotions in the outlet by heart and
gives recommendations to guests upon request
•Answer the Room Service telephones, if and when required
•Report cleanliness and maintenance issues to the immediate
supervisor
•Attend regular training session in line with the departmental SOPs i.e.
guest care, product knowledge, grooming standards, telephone
manners etc.
•Flexible to work in other areas when required by the immediate
supervisor Familiar with the company s internal policies and procedures
and adhere with them
•Issue receipts, refunds, credit or change due to customers.
•Providing information regarding the Hotel, town attractions, activities e.t.c.
Core Duties
•Search for teaching devices, methods and assessing pupils work
•Assess and monitor students’ progress and provide targets so that all
learners can see success and improvement.
• Maintaining the classroom in order-decorate it using some charts,
putting desks in order, advise or supervise the children to clean the
classroom thoroughly
•Enforce school and class rules to help teach students proper behavior.
•Contribute to the extra - curricular activities programme and
participate in school activities such as assemblies, evening events or
conferences.
•Marking and correcting work.
•Communicate accurately and regularly with parents.
•Attending staff meetings.
Customer Service Representativ
Achievements: Granted a certificate of excellence (most improved class), December 2014
Core Duties
•Greeting and registering patience.
•Answering calls and booking appointments.
•Assisting patients fill in all necessary documents including medical aid.
•Clerical duties such as photocopying, printing, filing etc.
•Billing
•Helping potential customers evaluate the merit of various medical aid
plans.
•Answering queries with regard to policy issues such as payment and
billing.
Achievements: Resolves 95% of customers enquiries and complaints.
Core Duties:
•Keep records of all information related to project for documentation,
clarification and presentation to management.
•Write letters and send them to appropriate bodies and receive
incoming calls.
• Maintain contacts with potential stakeholders who may be interested
in investing in projects.
• Draft project (s) proposal ideas and present them to the director with
convincing proof for approval.
•Draft project budget (s) on a monthly basis and ensure that it all
meets all necessary protocols.
•Scheduling and attending meetings, creating agendas and taking
minutes (shorthand).
• Organizing travel for staff and update appointments.
•Create specific strategies for easier and effective execution of
projects.
Summary of the course- sociology, labour relation, communication skills, psychology, HIV/AIDS, Project Management, Information and Technology Management, Anthropology, Social Psychology.