Bhumika Vithalani

 To sell, promote and to market company services.
 To approach potential customers with the aim of winning new business, as well as maintaining good relationships with clients.
 To be responsible in increasing and achieve sales & marketing operational objectives by contributing sales & marketing information and recommendation.
 To develop and sustains rapport with key accounts both local & international scale exploring specific needs, anticipating new opportunities.
 To reach & meet sales target as per company’s directive.
 To do outdoor sales as necessary, prospecting for direct clients across the UAE and as well to GCC & Middle East.
 To present the company’s service in a structured professional way face to face.
 Accomplishes marketing and sales objectives by planning, developing, implementing and evaluating advertising, and trade promotion programs; developing field sales action plans.
 Identifies marketing opportunities by identifying client’s requirements, defining market, competitors share and competitor’s strengths and weaknesses, forecasting projected business; establishing targeted market share.
 Provide information by collecting, analysing and summarizing data and trends.
 Protects organization’s value by keeping information confidential.
 Performs administrative and office support activities for the Chief Executive Officer and Country Manager in terms of preparing letters and other correspondents both local and international connections.
 Duties may include but not limited in fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets ad presentations, filling and in creating invoices and accounts sheets for the office operations.
 Projects organizations value by keeping information confidential.

Administrative Assistant
 Performs administrative and office support activities for the Chief Executive Officer and Country Manager in terms of preparing letters and other correspondents both local and international connections.
 Duties may include but not limited in fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets ad presentations, filling and in creating invoices and accounts sheets for the office operations.
 Projects organizations value by keeping information confidential.

Responsibilities: (Collection, Business Development, After Sales, Rental)

 Collection
1. Supervise and manage Collection Over Due List.
2. Cancellation Letter to defaulters.
3. Sending emails & Letters to defaulters.
4. Follow up emails with Property Consultants & Finance Department for allocation of funds for receipts received from buyers.
5. Follow up with defaulter’s client through email, call, and letters.
6. Follow up with finance to upload payment schedule of client and developer on system.
7. Generate over-Due report on weekly basis.
 Business Development
8. Supervise & Manage payments with Developers for Deadlines.
9. Manage documents exchange.
10. Prepare payment schedule for Developers SPA.
11. Follow up for SPA with developers.
12. Follow up for Rental Issues.
13. Follow up with Developer building Manager to organize viewing & maintenance of Units.
14. Preparation of Letter of Intent to Developers/Brokers.
15. Meeting with Brokers and introduce to Agent Department Head for signing agreement.
16. Assigned by Senior Management to organize meeting with Developers for Investors/Buyers/Agents.
17. Manage & Supervise Availability list of Olympic Park 1 & 4, Marina Pinnacle, Elite Tower 1 & 2 and distribute to Sales Manager & Team accordingly.

 After Sales
18. Organize meeting for client with developers for delay in issuance of Title Deed.
19. Meet clients for SPA clauses dispute.
20. Meet clients for Rental enquiries & SPA from developers.
21. Preparation of Handover Documents to clients.
22. Follow up emails and telephone calls with clients for their enquiries.
23. Arrange appointments with Tenants for Viewing their purchased units.

 Renting Units
24. Olympic Park & Torch Tower.
25. Renting of Units through M/s. Green Desert Real Estate.
26. Notify GGICO to vacate unit of the buyer on clients request.
27. Handle request of Tenant for Refunding Security Deposit of Torch Towers.
28. Inspection of Unit & collect all documents prior to Handover refund security deposit.

 Lead generation through cold calling, meetings and referencing.
 Coordinating marketing and sales activities with the Real estate Developer’s management team for sales terms, pricing, estimated delivery schedules and availability of products.
 Assisting in planning and execution of the various promotional campaigns of the company in coordination with the department of marketing.
 Drafting letters, doing mass mailing, SMS campaign when new projects are being launched in the organisation to existing and potential clients.
 Understanding and providing assistance in satisfying customer needs & queries about product, price and services. Advising customers on product range best suited to their needs.
 Participated in various property exhibitions and related events as part of the marketing activities.
 Managing the database and updating the current data, tracking changes.
 Contacted clients and customers arranged sales appointments, and visit on sales calls.
 Entitled to translate and register customers’ enquiries and complaints then reporting to owners and updating system with actions been taken, follow-up with clients for satisfaction.
 Was responsible for maintaining friendly relations with the high net worth and corporate clients and ensuring that they are satisfied to the core.
 Preparing marketing presentation in PowerPoint slides (PPT), newsletters

 Generating leads from website, marketing activities and references.
 Updating the CRM system, ensure that information’s are entered and processed correctly.
 Follow up with the prospects in regards to property requirements, for the site visit and update to relationship managers timely, ensure meeting schedule and coordinate for any assistance.
 Advice customers for their requirements, probe them, understand them and suggest best suited property option for their investment.
 Keep in contact with existing buyers, maintain healthy work relationships and follow up for upselling, cross-selling.
 Communicate with each relationship manager in each city and support them by assuring focused and productive communication with the new and existing clients to attain sales target.
 Liaison between buyers, developer and sales executive, keeping the Director informed.
 Making new contacts with developers and bring availability in the company.
 Keep a track on existing availability report and gathering latest updates from developers regarding prices, layout.
 Responsible for collecting commission from developers and follow up with them in case of delay.
 Closely working with marketing manager for preparing marketing tools like presentations, newsletter, and update website by regular changes of property details.
 Prepared, complied and presented weekly, monthly sales report to the director of sales to enable the business decision making process.
 Preparing property documents like sale and purchase agreement, deeds, legal documents.

 Counselled, guided and encouraged delinquent card holder to pay the overdue amount by making outbound collection calls as well as followed up to remind for their outstanding dues.
 Prepared action plans for handling specific cases with the supervisors in order to resolve difficult cases.
 Initiated credit control action like suspension/ cancellation of card facilities for potential high risk cases.
 Was responsible for identifying and understanding the needs of the customers and suggesting improvements in process through coordination pertaining to the department/ locations are resolved within TAT with internal department.
 Ensured the entire debt is collected in timely manner and recorded accurately. Maintained database, every customer data and payment instruction.
 Achieved targets such as generating pickups, finding out customers numbers on every account. Daily made numerous calls on dialler as well as doing list calling and has to be 85% list resolution on every cycle, having satisfactory call monitor parameter and reporting to the line manager.