بلال ابو سعيد

Service Manager

Medica Group

البلد: المملكة العربية السعودية - الرياض
التعليم: بكالوريوس, Biomedical Engineering
الخبرات: 10 years, 10 أشهر

الخبرة العملية

مجموع سنوات الخبرة :10 years, 10 أشهر

Service Manager في Medica Group

المملكة العربية السعودية - الرياض
أشغل هذه الوظيفة منذ أغسطس 2015

 Develop work schedules for all technicians and make adjustment as needed to accommodate changing workloads
 Ensure all resources are available to staff members as needed to allow them to perform maintenance and repair of medical equipment and systems
 Recommend equipment renovation, refurbishment and replacement based on equipment age, failure rate, cost of service and overall ability to support the clinical use.
 lead implementation and ongoing improvement of biomedical engineering management programs, including operational standards and effective industry specific key performance indicators
 In charge of equipment service contracts and warranty compliance
 In charge of preventive maintenance, installation and inventory management of all machines spare parts
 Assist clients in all machines related problems
 Hold weekly meeting with the team members to discuss the department strategy and performance and follow-up on daily operational matters
 Optimum utilization of SAP, ERP system responsible of tracking and maintaining service-related data duties and ensure the workflow with other modules in the system

sales and service coordinator في Lebamedic

لبنان - بيروت
يوليو 2013 إلى أغسطس 2015

 Assisted in the preventive and curative maintenances.
 Providing 1st line technical support, answering support queries via phone & email.
 Remote administration and management of customer premises equipment.
 Carrying out user administration and set up. Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.
 Determining the nature of faults and the steps required to rectify it.
 Using remote control software tools to provide fault resolution and diagnosis.
 Document and maintain Help Desk policies and procedures.
 Update and maintenance of the IT service desk authorized users database.
 Train and supervise other support engineering staff.
 Proficiency in the troubleshooting and resolution of all client queries.
 Good problem solving skills along with the ability to maintain calm under pressure.
 Basic understanding of PC hardware set-up and configuration. A methodical and structured approach to problem solving.