Service Manager
Medica Group
Total years of experience :10 years, 10 Months
Develop work schedules for all technicians and make adjustment as needed to accommodate changing workloads
Ensure all resources are available to staff members as needed to allow them to perform maintenance and repair of medical equipment and systems
Recommend equipment renovation, refurbishment and replacement based on equipment age, failure rate, cost of service and overall ability to support the clinical use.
lead implementation and ongoing improvement of biomedical engineering management programs, including operational standards and effective industry specific key performance indicators
In charge of equipment service contracts and warranty compliance
In charge of preventive maintenance, installation and inventory management of all machines spare parts
Assist clients in all machines related problems
Hold weekly meeting with the team members to discuss the department strategy and performance and follow-up on daily operational matters
Optimum utilization of SAP, ERP system responsible of tracking and maintaining service-related data duties and ensure the workflow with other modules in the system
Assisted in the preventive and curative maintenances.
Providing 1st line technical support, answering support queries via phone & email.
Remote administration and management of customer premises equipment.
Carrying out user administration and set up. Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.
Determining the nature of faults and the steps required to rectify it.
Using remote control software tools to provide fault resolution and diagnosis.
Document and maintain Help Desk policies and procedures.
Update and maintenance of the IT service desk authorized users database.
Train and supervise other support engineering staff.
Proficiency in the troubleshooting and resolution of all client queries.
Good problem solving skills along with the ability to maintain calm under pressure.
Basic understanding of PC hardware set-up and configuration. A methodical and structured approach to problem solving.
Electronic Engineer emphasis Biomedical
Baccalaureate (life Sciences)