Bilal Kawas

• Oversaw operational strategies and business development initiatives across GCC, Levant, and African markets.
• Cultivated strong partnerships with hospitality operators, contractors, and project stakeholders to enhance operational efficiency.
• Spearheaded client acquisition and engagement efforts, delivering impactful commercial presentations and tailored proposals.
• Enhanced CRM systems to streamline operations, boost lead generation, and drive commercial growth initiatives.
• Successfully expanded the operational pipeline, ensuring alignment with market demands and organizational objectives.

• Oversaw operational excellence by directing commercial operations and aligning sales strategies with business objectives.
• Drove occupancy growth and enhanced customer acquisition through targeted initiatives and relationship management.
• Streamlined budgeting, forecasting, and operational reporting processes to optimize profitability and resource allocation.
• Developed and implemented KPI systems and performance dashboards, enhancing accountability and operational transparency.
• Spearheaded marketing campaigns and forged strategic partnerships, contributing to improved customer retention and brand loyalty.

• Oversaw B2B and retail sales operations, ensuring efficient processes for furnishing and commercial products.
• Crafted and implemented sales strategies, pricing initiatives, and promotional campaigns that enhanced market visibility and drove revenue growth.
• Cultivated and maintained strong relationships with contractors, developers, distributors, and corporate clients to optimize collaboration and service delivery.
• Directed showroom operations and strategic account management, focusing on improving customer experience and sales team effectiveness.
• Analyzed sales performance metrics to identify opportunities for operational improvements and increased efficiency.

• Directed commercial operations across diverse African markets in the gaming and betting industry.
• Championed regional market expansion and boosted affiliate growth through strategic initiatives.
• Supervised retail operations and enhanced customer service functions to optimize commercial activities.
• Led multicultural teams of over 170 employees, fostering collaboration across operations and customer-facing departments.
• Streamlined operational reporting and KPI monitoring to support data-driven decision-making and performance improvement.
• Implemented best practices to enhance operational efficiency and drive sustainable growth across regional markets.

• Oversaw daily operations, ensuring efficiency and alignment with business objectives across various units.
• Formulated and executed growth strategies that enhanced partnerships and increased market share.
• Administered budgeting, operational planning, and sales forecasting to optimize profitability.
• Established KPI-driven performance metrics to boost accountability and enhance overall performance.
• Guided the recruitment, training, and development of high-performing operational and sales teams to drive success.