Conference Executive
MEED
Total years of experience :17 years, 2 Months
•Sold delegate places for MEED events to potential clients
•Research new leads and follow up with existing leads
•Work with Telesales Manager, Marketing Executive and Conference Producer for optimum sales technique and marketing focus.
•Operate all administrative and computer systems in an organized manner providing complete records of calls and sales made for each client
•Met clients directly and attended MEED sponsored events and conferences
•Cross sell other business services that company offers
•Worked on the following Events:
-Qatar Transport 2012
-GCC and the City Conference 2012
-Qatar London Summit 2012
• Receive inbound calls from customers with regards to complaints and service related problems
• Document all calls on a live call log system
• SAP and Point of Sale application programs used to track and register customer queries
• Reported any escalated queries to the supervisor and followed up with such queries
• Emailed Service and Delivery department of the company with the customer requests
• Receive inbound calls from participants with regards to Product and Service related problems
• Document all calls with regards to participant inquires accurately using Call Tracking System
• Offered consultation to customers with account management related queries
• Sold company products and services based on customer needs, in accordance with the t-mobile program standards
• Maintained the existing databases with changes and the status of each customer and prospective customer
• Followed up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
• Sold company products and services to current and potential clients
• Prepared paperwork to activate and maintain contract services
• Developed and maintained sales materials and current product knowledge
• Managed Store’s Customer Database and Customer Service
• Kept track of Inventory and Ordered Products