Bitty Joseph

• Managing data center networks, Infrastructure and security including Cisco, Alcatel, Checkpoint, IBM, NetApp, Barracuda and other networking vendor products
• Managing the IT Infrastructure operations/projects/support for 800+ computer users along with office 365 and ERP support in 40 locations in UAE & other GCC countries.
• Maintain an effective IT Security Strategy while ensuring compliance with regulations
• Undertake network infrastructure architecture and capacity planning including network stability, security and performance
• Manage and maintain Disaster Delivery Strategy.
• Instrumental to configure ITSM and ITOM service tools, And monitoring and management tools (Solarwinds, Axios Assyst)
• Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• Provide Security architecture design, Lead implementation projects to ensure successful delivery of security services
• Conduct on-site technical implementation or attend on-site customer meetings, as required
• Provide 7x24 response to P-1 and P-2 level incidents
• Managing all Networks core infrastructure projects by delivering reliable and cost-effective services to ensure deliverables are met within schedule, budget, and quality
• Instrumental in configuring and administrating Checkpoint 12000, 5400, 4600, 2200, 1100, UTM & Checkpoint Management Server R80.20 Gaia
• Actively involved in managing network security policies entailing access control, NAT, content and authentication
• Enforced network security for remote access by configuring site-to-site and clients-to-site VPN tunnels through Checkpoint firewall and maintaining access policies for remote users
• Listed gaps and fine Tuned IPS policies, Application and URL filtering.
• Implemented IPS and UTM features on the firewall for added security purpose.
• Configuring New Client connectivity via Site2Site/Remote/SSL VPN on Checkpoint
• Configuring VPN, clustering and ISP redundancy in Checkpoint firewall.
• Monitoring and troubleshooting traffic through Smart View Tracker
• Assess and Improve the IT strategy by contributing to strategic roadmaps and drive the IT strategy forward
• Managing the corporate IT department and Enterprise service division with 5 helpdesk professionals and 20 plus IT engineers to maintain over all IT operations.
• Handling the ISO and Internal IT audits and maintaining all the related records for the company.
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Developing, implementing and monitoring Jumbo’s security plans, policies, procedures and systems across the environment.
• Understanding business requirements and prepare RFP/RFI's for the new project.
• Vendor management and support procurement for the finalization of new projects.
• Managing Azure Infrastructure as service, Skype for business, Skype for business online, Exchange & Exchange online, Microsoft Directory service, Intune etc.

Role:
• Accountable for:
o Facilitating Network and Hardware Support for various corporate clients
o Installing and configuring 2000 & 2003 Servers, Active Directory Services, Group Policies, User Permissions, Exchange 2003, Web Access, ISA Server, ADSL Connections and Wireless LAN
• Engaged in servicing hardware of branded PCs like HP-Compaq, Acer, Dell, etc.
• Planned and administered terminal services
• Facilitated operations support, user support, troubleshooting, system backup and recovery

· Responsible for Administration, maintenance of Heterogeneous Network consisting of 100 systems with 40 Sparcs and 60 Intel m/c with Solaris, Windows 2000 Servers.
· Responsible as a Lab Faculty for teaching Solaris 8 systems administration.
· Plan, design, install, configure and support major server and network systems for Educational Labs.
· Provide in-house training setup for corporate trainees such as SUN, HP, SAP, iFLEX, Satyam InfoTech and other corporate in RCS.
· Install, configure, and maintain Sun Solaris machines.
· Provide operations support, user support, trouble shooting, system backup and recovery.
· Plan, configure NFS server and NFS clients. Export file systems to clients. Mounting/Unmounting Remote File Systems.
· Configuration of SUN systems as NIS Server, Slave and Client
· Installation, configuration and maintenance of Dial-up Modems and Cable Modems with Windows mail support.
· Responsible for complete project life cycles, including requirements determination, technical planning, scheduling, design, implementation, testing, and post-implementation support.
· Serve as liaison between company and client technical and executive management teams.
· Managed backup functions for all non-production servers and clients. Installed new software to network servers and carried out testing procedures.