Senior Customer Manager
Trust Bank ALGERIA
Total years of experience :5 years, 8 Months
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Delivering a comprehensive service to enquiring customers
•Possibly delegating certain customer enquiries to specific teams
•Managing a large number of incoming calls and emails
•Managing customers' accounts
•Keeping a record of customer interaction and details of actions taken
•Communicating with internal teams to discuss sales targets
•Generating sales leads, building sustainable relationships where necessary
•Reporting back on results
administrative assistant position related to branch director at Algeria Telecom
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