Assistant Manager, Private Residence
TOWNHOUSE
Total years of experience :5 years, 8 Months
TOWNHOUSE provides a comprehensive personalised service for our clients in London. We assist with anything from art collection management, event planning, private residence management, property search, relocation, to travel. We cater to high net wealth individuals and our portfolio includes Royalty from countries such as Austria, Saudi Arabia, UAE, US, South America, Switzerland and more
Achievements:
• Within 3 months I was given full responsibility for managing 6 properties with three of our highest profile clients.
• Sourced quotes for various property upgrades such as a home management system (£100K), a new fire door, due to regulation changes in the UK (£20K), a new complete boiler system (£18K) and many more.
• Responsible for managing a serious leak in one property, including sourcing quotes for damaged carpets, wallpapers, fixtures, furniture, building work and coordinating with the insurance company to find a swift resolution.
• Conducted over 216 property visits since joining, for regular checks and specialist appointments
• Built strong relationships with my clients and all of our specialist providers, ensuring that I am able to provide the best possible service.
Responsibilities:
• Responsible for ensuring all properties are set up and presented at the highest standard for our clients' arrival.
• Conduct property checks, testing everything from water pressure to pest activity.
• Source quotes for repairs ensuring the highest quality partners are utilised.
• Oversee all appointments in the property from security, plumbing, maintenance and electrical to housekeeping, flower arrangement and AV set up.
• Undertake inventory checks and ensure that the property is fully stocked with my clients preferred products, ready for their arrival.
• Support our lifestyle team in sourcing products, event tickets and restaurant bookings.
• Propose enhancements to my clients properties in the form of presentations, based on my personal knowledge of the resident.
JOE & THE JUICE is an established food and beverage retailer with more than 300 stores in 16 countries.
They are known for using high-quality, natural and organic ingredients, as well as providing excellent
customer service.
Achievements:
● Increased average daily store revenue from £1, 800 to £4, 500 in 6 months, with a store record of £5, 700 in a single day.
● I have built and currently manage a strong team of 18 people, training a new Bar Manager, 2 daily store managers, 3 shift managers and 12 juicers.
● Since joining this store I have trained a total of 33 members of staff, managing both full, part-time and seasonal employees.
● Led the team to winning a company wide competition to sell the most loyalty cards, securing a prize for the whole team.
Achievements:
● I built a strong team of 10 people, ensuring all are familiar with processes, understand their
responsibilities and have room for progression.
● Increased average daily store revenue from £2, 000 to £3, 200 in 4 months, despite being
extremely understaffed for the majority of my time here.
● Whilst Bar Manager at Kensington I trained 17 members of staff and at Holland Park I trained 6.
● Re-organised the entire stockroom to allow for more efficiency and swifter stock checks.
● Responsible for deliveries, wastage, updating the company system and helping the team to be
more efficient through training and support.
Christopher's is a modern American restaurant and martini bar, located in the heart of Covent Garden, London.
● Responsible for greeting and seating guests, ensuring they have a pleasant dining experience.
● Resolving customer issues and requests in a timely manner, with the highest level of customer
service.