Operations Manager
National Bank of Abu Dhabi
Total years of experience :23 years, 7 Months
Created strategies to develop and expand sales of services to existing customer.
Maintain friendly and professional customer interactions.
Supervise the day to day activities of Corporate, Retail, Treasury and Centralize Operations.
Authorize transactions & Release All Swifts, RTGS messages related to Retail Operations and Treasury Back
Office and supervise message center activities.
Prepare financial or regulatory reports required by regulators.
Evaluate data pertaining to costs to plan budgets.
Ensure timely resolution of pending cases & customer queries independently with the least Turn Around time.
Ensure daily reconciliation of all Investment GL, Suspense account, Nostro & Vostro Accounts.
Responsible for Treasury, Retail and Corporate management reporting including monthly and daily Reports, MIS
reports, Key Risk indicators P & L, Currency Position Monitoring, Performance statistics and daily metrics
reports required by the top management and Head Office.
Efficiently and accurately handle payments and receipts of cash, clearing outward, inward clearing & collection
cheques, drafts & managers cheques, ATM balancing.
Verify and review all branches of Transaction Journals, User Journals and Audit trail/maintenance have been
checked and sort out if there are any discrepancies.
Preparing daily Cash flow for Balance Sheet, LDR & Liquidity Management and advice Treasury as per.
Taking full Charge of the Operations Department in absence of the Chief Operating Officer.
Prepares and updates Banking Operation related procedures as per Business & Central Bank of Kuwait
requirement.
Prepare operational or risk reports for management analysis.
Evaluate financial reporting systems, accounting cycles, investment activities and make recommendations for
changes to procedures, operating systems, budgets, or other financial control functions.
Supervise the day to day activities of Corporate, Retail, Treasury and Trade Operations.
Authorize transactions & Release All Swifts, RTGS, STP messages related to Retail Operations and
Treasury Back Office (FX, Money Market, Banknotes, Telex transfers) and supervise message centre
activities.
Prepare financial or regulatory reports required by regulators.
Evaluate data pertaining to costs to plan budgets.
Identify and report unusual, suspicious Treasury, Retail and Trade transactions to the Manager
Operations to avoid further escalations ·
Ensure timely resolution of pending cases & customer queries independently with the least Turn Around
time.
Ensure daily reconciliation of all Investment GL, Suspense account, Nostro & Vostro Accounts.
Monitoring of open Currency and FX exposures and positions, counterparty limits, currency limits,
nostro projections, nostro transfers and limit maintenances.
Responsible for Treasury, Retail and Corporate management reporting including monthly and daily
Reports, MIS reports, Key Risk indicators P & L, Currency Position Monitoring, Performance statistics
and daily metrics reports required by the management.
Efficiently and accurately handle payments and receipts of cash, clearing outward, inward clearing &
collection cheques, drafts & managers cheques, ATM balancing.
Verify and review all branches of Transaction Journals, User Journals and Audit trail/maintenances have
been checked and sort out if there are any discrepancies ·
Preparing daily Cash flow for Balance Sheet, LDR & Liquidity Management and advice Treasury as per.
Receiving and reviewing all the L/C applications from corporate department & branch, Opening L/Cs
as per instructions ·
Checking documents against LC and advise clients with discrepancies if any and Settling Bills.
Handling Import/ Export Negotiations, Collections and processing related payments.
Very well familiar with MT 700, MT 707, MT710, MT400, MT730, MT732, MT734, MT740, MT742, MT760 and
MT799. ·
Taking full Charge of the Operations Department in absence of the Head of Operation.
Prepares and updates Banking Operation related procedures as per Business & Central Bank of Kuwait
requirement.
Prepare operational or risk reports for management analysis.
Evaluate financial reporting systems, accounting cycles, investment activities and make
recommendations for changes to procedures, operating systems, budgets, or other financial control
functions.
- Independently reconciling, managing and controlling all the GL activities of the Div. on daily basis.
- Daily reviewing, reporting & controlling of all asserts GL’s (visa, master & diners receivable), suspense, and profit & loss GL’s.
- Coordinating of daily activities with other departments, local and international branches on issues related to customer’s cards enquires and complaints.
- Managing charge back accounts and reporting to all pending queues to the chargeback supervisor.
- Preparing on daily basis visa, master card and diners card settlement for Onus and interchange transaction.
- Handling effectively Debit card settlement on daily basis and settling merchant & other banks through K-net.
- Extensive knowledge in using merchant acquiring systems and tools coupled with the issuing systems as regards to visa/master/diners and also preparation of merchant trail balance for merchant payables and posting of ATM settlement to respective GL’s.
- Hands on experience on report management and tools.
- Daily control and review on the direct debit file, POS and ATM Files transmission and postings.
- Preparing visa/master/diners cards month end subscriptions fee provision.
- Follow up and investigation for cycle rejects, E.P. skim rejects, base I & base II rejects with visa international, master card international for credit cards and with k-net for local debit card transactions.
- International Visa Electron Cards Settlements through Visa international, maintaining reconciliation of electron for NBK Kuwait branch, Bahrain branch, Jordan branch, Saudi Arabia branch.
- Reconciliation of Zeina voucher a/c GL for Zeina accounts holders, managing all manuals updates in rewards systems such as adding new merchant partner, re-instating points for customers, adding new user ID, sales updates etc…
•Assist in the Verification of Accounts Analysis & Reconciliation of Bank Statement.
•Preparing Monthly & Daily Sales, Purchase & Material Return Reports.
•Responsible for Maintaining and Updating Cash Book Ledger, Bank Book Ledger and Stock Register.
•Keeping Receipts of Payments Accounts. (Book Keeping)
•Responsible for Preparation of Financial Statement of Clients.
•Preparing the payment schedules and shipment schedules.
•Handling Petty Cash Accounting.
•Communicate and Co-ordinate sum status with Financial Controller.
•Responsible for Preparing General Letters and Reminders.
Very good in accounts area, having very deep knowledge with vast experience in banking operation.
