Administrative Assistant, Document Controller, Call Centre
Albwardy Engineering Enterprises
Total years of experience :17 years, 6 Months
Handling phone calls, sorting incoming and outgoing faxes and accessing and responding to e-mails
Responsible for providing complete secretarial duties to the Management
Responsible for all invoicing to and from clients and vendors
Assist in preparing and managing documentation internally / by subcontractor
Prepare and manage purchase orders to meet audit requirements
Prepare and manage transmittals for all released job books
Responsible to obtain entry permits from the area authority for our team to access the complaint location
Assist department manager with administrative tasks and special project
Provide support to engineering /construction team and troubleshoot day to day activities within the
document control group
Process Subcontracts and Purchase Orders for prompt delivery of submittal documentation.
In-charge of answering inbound calls from customer with complaints and raise the complaint to concerned technical team/department to attend to
Managing Office Supplies and Inventory
Scheduling and coordinating appointments and meetings
Document Control Specialist
- Handled phone calls, faxes, and emails.
- Provided secretarial support to management.
- Managed invoicing and documentation.
- Prepared purchase orders and managed transmittals.
- Obtained entry permits for team access.
- Assisted with administrative tasks.
- Provided support to engineering/construction teams.
- Processed subcontracts and purchase orders.
- Handled inbound customer calls and complaints.
Responsible for providing complete secretarial duties to the Management
Handling telephone calls, sorting incoming and outgoing faxes and access e-mails
Prepare and manage correspondence, reports and documents
Filing, Organizing and segregates all documents and correspondence according to data
Work with less supervision; Handle incoming mails and other materials
Implement and maintain office systems
Organize and schedules travel itineraries arrangement, hotel bookings & other related jobs
Set up and maintain filing systems and work procedures
Communicate verbally and in writing to answer inquiries and provide information.
Attending walk in customers to showroom
Prepare and manage transmittals for all released job books
Handling customer’s retail and export market through phone and email communications.
Invoicing, arranging deliveries, stock arrangements & coordination with the sales team
Helping colleagues in achieving Sales target set each month by the Sales Management team.
Promoting and Merchandising products as per company standard.
Promptly handling customer complaints and questions.
Ensure quality standard of the product, customer service and health and safety are implementing appropriately.
Assistant Sales Manager at Abu Issa International General Trading (ArabesQ Sweets)
- Provided secretarial support to management.
- Handled phone calls, faxes, and emails.
- Managed correspondence and reports.
- Implemented office systems and maintained filing.
- Organized travel arrangements.
- Communicated with customers and processed orders.
- Handled walk-in customers and inquiries.
- Managed invoicing, deliveries, and stock coordination.
- Promoted and merchandised products.
- Handled customer complaints and ensured quality standards.
Manages time effectively, to ensure quality and quantity work at the least time possible.
Identifies priorities of tasks that need to be completed, while meeting deadlines.
Manages the appointment book of the Food and Beverage Manager and the Sales Director, to ensure appointments are scheduled properly.
Prepares requisition for operating supplies and office supplies
Communicates effectively with guests, subordinates, immediate superiors and other department heads.
Capable of expressing clearly, listening and absorbing information.
Interacts with clients, guests, government officials, suppliers and other key individuals in the community in promoting banquet and hotel services.
Handled walk-in inquiries and reservations for function rooms, outlets and guest rooms.
Welcomes visitors by greeting them, in person or over the phone in a polite and professional manner; answering incoming calls courteously, confidently and correctly answering questions referring to inquiries related to hotel services
Great appearance, polite and friendly, exemplary customer care skills
Excellent client rapport and commended for improving hotel ambience
Secure the proper Customer Service
Liaise with other departments of hotel, if necessary
Scheduling client reservations. Checks logs for availability of tables and process client requests accordingly.
Ensure bookings are ready before clients arrive to avoid awkward situations of clients arriving without tables.
Communicate with other staff, such as diners, inform them of client bookings, needs and complaints.
Responsible for organizing and maintaining an up-to-date food and beverage filing system and
sales division, ensuring its efficiency and effectiveness.
Responsible for monitoring and controlling the consumption of operating supplies in the food and beverage and sales office.
Tracks provisional booking and confirmed bookings from Sales
Assistant Manager Restaurant at Hyatt Regency (MIYAKO Japanese Restaurant)
- Managed time effectively and identified task priorities.
- Prepared requisitions for supplies.
- Communicated effectively with guests and team members.
- Handled inquiries and reservations.
- Welcomed visitors and answered phone calls.
- Ensured excellent customer service and appearance.
- Liaised with other hotel departments.
- Scheduled client reservations and communicated with staff.
- Organized and maintained filing systems.
- Monitored and controlled supply consumption.
Reporting directly to the General Manager and perform advanced secretarial duties and in support of all departments.
Arranges meetings, itineraries and appointments for direct superiors
Handling phone calls, sorting incoming and outgoing faxes and accessing e-mails
Handling inquiries, liaising with clients and suppliers to prepare tender quotations as per scope of work
Operating and maintaining office equipment such as computers and fax machines, photocopiers, scanners and telephones
Duties and Responsibilities as a Secretary:
Reporting directly to the General Manager and perform advanced secretarial duties and in support of all departments.
Arranges meetings, itineraries and appointments for direct superiors
Handling phone calls, sorting incoming and outgoing faxes and accessing e-mails
Handling inquiries, liaising with clients and suppliers to prepare tender quotations as per scope of work
Operating and maintaining office equipment such as computers and fax machines, photocopiers, scanners and telephones
Responsible for attending and handling telephone inquiries.
Visa arrangement of new employees
Manage booking of flights and coordinates with airlines
Filing and arranging proper documentation of files and visas of all employees.
Operation and maintenance of office equipment such as computers and fax machines, photocopiers, scanners and telephones.
Date Hired: September 2006 - March 2007
Position: Cashier
Duties and Responsibilities as a Cashier:
❖ Responsible for handling phone calls for reservation.
❖ Operate cash machine to calculate customer bills
❖ Check the bills to see if the correct amount has been shown and print them.
❖ Place the printed bills in folders to be shown to customers.
❖ Inform customers about available payment methods.
❖ Receive cash payments in return for service rendered.
❖ Process credit and debit card payments and ensure customers sign receipts.
❖ Count the cash in the cash register at the end of each shift and make sure it adds up.
❖ Sort, count and wrap money in coins and arrange them to be deposited in the bank.
- Greeting and assisting guests to their tables
- Handling phone reservations
- Operating the cash register to calculate bills
- Taking and serving food and drink orders, and suggesting additional items
- Accepting cash payments for services
- Processing credit and debit card transactions and obtaining customer signatures
- Counting cash at the end of each shift and ensuring accuracy
- Balancing cash payments.