Cathlene Perla

Handling complex member inquiries
Resolving escalated member complaints
Providing detailed explanation of benefits (EOB)
Processing claims and authorizations
Navigating healthcare regulations and compliance
Providing guidance on healthcare resources
Maintaining accurate records
Collaborating with healthcare professionals
Troubleshooting technical issues
Staying updated on healthcare industry changes

Defining qualifications, skills, and experience required for specific job positions based on the
organization's needs and goals.
Actively seeking out for potential candidates through various channels, screening resumes, and
conducting initial interviews to assess their fit for the role.
Collaborating with hiring managers and clients to understand the staffing needs, aligning recruitment
strategies, and ensuring a smooth hiring process.
Creating and implementing effective recruitment strategies to attract top talent, including utilizing
social and professional networks for candidate sourcing
Overseeing the entire recruitment process, from job posting to onboarding, ensuring a positive
candidate experience and successful integration into the organization.
Building and maintaining relationships with potential candidates to enhance the talent pool and
recruitment outcomes

Follow up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Operate and maintain applicant tracking and candidate management systems.
Develop recruiting strategies to identify qualified candidates and build network.
Collaborate with hiring managers to understand job requirements and expectations.
Place advertisements, evaluated applicant credentials, conducted initial interviews and pre- screening
assessments.
Develop and maintained relationships with external recruiters to obtain referrals to
qualified candidates.
Collaborate with HR leadership regarding candidate salary determinations.
Emphasize job benefits and perks to applicants to improve organization's attractiveness.
Develop and implemented plans to improve recruitment process.
Assist with onboarding and orientation of new hires to expedite acclimatization process.
Collaboratewith internalteams to continuously improve recruitment processes and execute as
efficiently as possible.
Conduct reference checks, background screening and other pre-employment checks to verify
information on applicant's resume.
Study job descriptions and qualifications to determine applicant requirements.
Build strong relationships with internal and external candidates to ensure an excellent hiring
experience.
Coordinate schedules to arrange management interviews with applicants.
Conduct phone interviews to assess applicants’ relevant knowledge, skills, experience and aptitudes.
Advertise job opportunities on social media platforms and job boards.

End-to-end Recruitment of rank-and-file applicants
Manage HR records including, résumés, applicant logs, and employee forms
Keep HR database updated
Issue employment contracts and verifying completion
Issue newemployees with enrollment documents
Conduct employee orientations
Respond to HR-related queries within the company
Maintain employee confidentiality
Assist with payroll, compensation and benefits and employee relations
Partner with senior leadership to establish and develop corporate andHR policies and procedures
Launch company-wide HR strategies, practices and benefits and compensation policies to drive
departmental and business objectives
Deliver consultative services and recruited qualified and diversified candidates for employment
Contribute to annual performance appraisals byworking with supervisors to achieve consistency
and compliance with established procedures
Assist human resources
Liaise between management and employees to deliver conflict resolution, alleviate problems