Charif Bahi

Assisted training at IKEA Inter System (Delft. HOLLAND):
-Discovering IKEA store. On the job Training. IKEA training at ISCAE Casablanca: Discovering IKEA concept IKEA values and culture IKEA brand IKEA. Kuwait: in store logistic selling the IKEA way Interior Design and Merchandizing the IKEA way Space Managements Leadership Program. Range and Product Knowledge. IKEA Morocco: Being Part of the recruiting team in the one week event and conducting all selection, Group and Functional interviews .CBU 1 THE commercial building: Good Flows, in store Logistics, new co-workers trainings in ISCAE Casablanca.
Tasks Included: Optimizing sales and profitability by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.. Acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis. Knowing your range and presenting the width and depth of the IKEA range in order to satisfy and inspire visitors. Ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own. Create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives.

Assisted training at IKEA Inter System (Delft. HOLLAND):
-Discovering IKEA store. On the job Training. IKEA training at ISCAE Casablanca: Discovering IKEA concept IKEA values and culture IKEA brand IKEA. Kuwait: in store logistic selling the IKEA way Interior Design and Merchandizing the IKEA way Space Managements Leadership Program. Range and Product Knowledge. IKEA Morocco: Being Part of the recruiting team in the one week event and conducting all selection, Group and Functional interviews .CBU 1 THE commercial building: Good Flows, in store Logistics, new co-workers trainings in ISCAE Casablanca.
Tasks Included: Optimizing sales and profitability by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.. Acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis. Knowing your range and presenting the width and depth of the IKEA range in order to satisfy and inspire visitors. Ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own. Create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives.

Confirm fulfillment of orders (shipment, tracking, parts availability)
• Quote and order management
• Assist customers with equipment return process
• Entering professional services billing information in key systems
• Work with Collections team to help resolve billing issues.
• Entering and managing customer data in key systems to enable quotes, orders, and on-going service
• Accepts ownership for delivering quality service to customers, demonstrates initiative to solve problems/mobilize resources to ensure successful resolution of issues, and who has proficiency and knowledge of the following skills and processes: Verbal/written communication, Organization skills, Data collection, Problem solving, Follow through to ensure tasks are fully resolved.

• Motivate team through a compelling vision and direction to encompass American Eagle Outfitter’s Core values
• Lead management team effectively through proper implementation of division of responsibilities
• Lead and inspire a customer service culture by recognizing and rewarding team
• Train and develop store management and sales team in all areas of job responsibility
• Consistently assess and provide ongoing performance feedback to include performance reviews, IDPs and providing merit recommendation to all levels of store team
• Direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards
• Manage the execution of the store business plan that drives KPI results and maximizes business opportunities
• Achieve predetermined financial budgets to include payroll management

 Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building,
 Actively seeking out sales opportunities and promoting all Emirates related products
 Ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service
 Weekly report and analyses about productivity and quality progress
 And problems resolving.

• Completes store operational requirements by scheduling and assigning employees;
Following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining
Employees; planning, monitoring, and appraising job results. .
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories

• Maximize store volume in accordance with all store and Company goals, policies, procedures, etc.
• Ensure customer service is being maintained throughout the business day.
• Maintain an orderly system for planning, coordination, follow-through and completion of tasks, which result. In the achievement of store and Company goals.
• Ability to understand priorities and the sense of urgency of the business, adjusting directions/scheduling .when necessary to meet store needs and the demands of the business
• Ensure the store maintains excellent visual presentation at all times, by presenting a fashion statement throughout the store. Ensure proper floor coverage and floor management to maximize store volume.

• Make daily reports and operations analyses.
• Training and coaching for new hire.
• Compilation of statistical reports regarding employees performances

• Maximize store volume in accordance with all store and Company goals, policies, procedures, etc.
• Ensure customer service is being maintained throughout the business day.
• Maintain an orderly system for planning, coordination, follow-through and completion of tasks, which result. In the achievement of store and Company goals.
• Ability to understand priorities and the sense of urgency of the business, adjusting directions/scheduling .when necessary to meet store needs and the demands of the business
• Ensure the store maintains excellent visual presentation at all times, by presenting a fashion statement throughout the store. Ensure proper floor coverage and floor management to maximize store volume.