sherif abdelrahman

•Investigate customer’s problems and find solutions
•Following up with the warehouse team, and suppliers to ensure all orders would be dispatched on time
•Handling more than one team for different tasks
•Handling Major incidents that can not be resolved by agents
•Oversee product exchanges and returns.
•Responsible for ensuring that delegated tasks are done accurately
•Implementing management policies and directives
•Identifying and reviewing expected service levels and quality goals.
•Ensuring complaints & concerns are resolved or escalated in timely manner
•Following up with all pending domestic & international shipments cases.
•Providing timely notifications to management of negative trends, urgency of issue, or extent of required follow up
•Utilize social media to respond to customer complains & concerns.

TEAM LEADER : 2011 - present
Emirates NBD Bank:.
Key responsibilities: • Handling and solving all customers and investors issues
• Helping and solving all team problems however it is personal, system or case issue
• Monitoring and evaluating the team performance.
• Arrange training for all new comers
• Planning and set up the new objectives of the bank products
• Responsible for ensuring that delegated tasks are done accurately
• Implementing management policies and directives
• Identifying and reviewing expected service levels and quality goals.
• Ensuring complaints & concerns are resolved or escalated in timely manner
• Taking Responsibility for implementing change
• Providing timely notifications to management of negative trends, urgency of issue, or extent of required follow up

Acting team leader - uae 2009 - 2011
Aramex International:
Key responsibilities:
• Handling and Tracking all the international and domestic shipments in & out U.A.E.
• Supervising on my teamwork in how to get and reach the target and the aim.
• Receiving and Following up with customers complaints till it be solved & closed
• Promoting the cosmetic products of Citruss and MBC channels through Aramex.
• Arrange and prepare meetings for my teamwork.
• Used to deal with CMS, CRM & Dialer systems.
• Handling customers accounts & communicating with them on pending deliveries
• Controlling & managing Aramex inventories in Dubai & Sharjah
• Preparing & Processing orders paperwork, including LC documents

• Working closely with the producer, Clients, director and production team
• Attending and coordinating planning meetings for the production team and the client
• Checking copyright and permission issues
• Dealing with artists' payments and expenses
• Producing budgets, monitoring costs and controlling expenses
•Handling client accounts & following up with all issues and queries.  
• Ensuring continuity, both on location and in the studio
• Typing up camera scripts and shot cards
• Producing timing schedules, shot lists and logs for post-production
• Booking artists and performers