Human Resources Manager
INTI Education Group
Total years of experience :13 years, 7 Months
Aligned the Human Resource Practices in INTI International College Kuala Lumpur to INTI Education Group. Challenged to manage mindset shift among employees to the bigger company goals with frequent senior leadership changes.
Contributions:
⎫ Managed full spectrum of Human Resource functions including payroll.
⎫ Handle staff force of 52 permanent staff and 25 part-time staff.
⎫ Reduced turnover of staff from 54% to 35% from 2015 to 2016.
⎫ Enhance academic qualities by instilling innovative recruitment technique i.e. invite candidate to be guest lecturer as part of the interviewing process, convert part-time lecturer who has SEOL score of 80% and above only etc.
⎫ Gatekeep various Human Resource Practices that is not complying to the regulations i.e. teaching workload, extra teaching load claims, teaching permit application, payroll timeline etc.
⎫ Achieve 100% headcount fill within timeline before semester starts or before peak seasons despite challenges.
⎫ Work along with the Chief Executive on campus operation to ensure operations smoothness.
⎫ Coach various department heads on their people management and operations management.
⎫ A Support Champion to the campus to enhance Employee Engagement Score, INTI Listen (Student Experience Score), and Operation Effectiveness Scoree.
Conduct trainings i.e. My Career Roadmap Workshop, Recruitment and Selection for People Manager etc.
Challenged to revitalize the strategic recruitment and selection functions to guide the organsation through the next stage of accelerated development. Connect human resource personnel across the group and enhance operational efficiency and effectiveness. Drive the development of various human resource personnel.
Contributions:
⎫ Lead and reengineer the recruitment and selection function for the YTL Group of Companies.
⎫ Recruitment acting at YTL Corporation Berhad that partners with various HR directors and HR managers from other divisions to accelerate the sourcing process.
⎫ Enhanced YTL Application Form in compliance to PDPA 2010.
⎫ Conducted various internal HR trainings such as Drafting of HR Policy and Employee Handbook, Global HR Competencies, Employment Act 1955 etc.
⎫ Implemented the Outpatient Medical Card to FrogAsia Sdn Bhd (Education arm of YTL Group) in half a month time.
⎫ Coached SPYTL (Construction arm of YTL Group) to setup effective human resource practice i.e. graduate trainee program for M&E, C&S and QS departments, induction program for new joiner, partnership with universities etc.
⎫ Manpower planning and deployment for new setup, Lot 10 Hutong - Malacca.
Scrutinised existing human resource practices, cultures, critical issues and growth opportunities; investigated and detailed engineering options to enhance human resource efficiency and staff satisfaction; delivered talent acquisition and development plans to the senior management.
Contributions:
⎫ Setup of Talent Engagement Centre with four direct reports (1 Talent Development Manager, 1 Talent Acquisition Manager, 1 HR Administrator, and 1 Admin Assistant) as one stop centre for Autodome’s employee to nurture magnetic culture and accelerate business growth.
⎫ Initiated various company activities such as training and development, Family Reunion Party. Company CSR, company-wide Food Handling Course, typhoid injection session, etc. for Autodome Sdn Bhd.
⎫ Increase new joiner retention rate from 40% to 75% through effective recruitment and talent development program in Autodome Sdn Bhd.
⎫ Generated human resource metrics through various efforts such as implementation of medical cards, staff requisition practice, personnel action form etc.
⎫ Migrated manual leave management tracking system to cloud to ensure efficiency in manpower planning for Autodome Sdn Bhd.
⎫ Implemented human resource policies and various forms to ensure operations excellence.
⎫ Implemented manning guide and salary guide to enhance efficiency of manpower planning for Autodome Sdn Bhd.
⎫ Built talent pool for Autodome Sdn Bhd and YTL Corporation Berhad.
⎫ Partnering with Universities or governmental appointed body to ensure continuous supply of talent.
⎫ Implemented Managerial Development Programme (MDP) to equip managerial employees with appropriate management skills.
⎫ Introduced and implemented holistic performance management system to Autodome Sdn Bhd.
Implemented proper recruitment system that enhances the efficiency to recruit and retain right talent; Reduced absenteeism and late coming rate through implementation of bio-finger print system; Resolved employee misconduct issues with appropriate procedures and sufficient documentation.
Contributions:
Implemented bio-fingerprint time attendance system to five Oversea Restaurants that reduce 30% of employee absenteeism rate.
Standardised human resource reporting templates and forms such as manning guide updating form, leave application form etc.
Implemented Kitchen and Toilet Cleaning Checklist to all Oversea Restaurants effective March 2012.
Conducted various trainings to enhance employee competencies such as Mooncake Knowledge Training, Banquet Management etc.
Logistic arrangement for New Office Setup.
Organised 2 Company Annual Dinners.
Partner with new tailoring company and standardised employee’s uniform size.
Partner with contractor in foreign workers hiring.
Revamped Oversea website.
Implemented employee misconduct handling procedures.
Miscellaneous activities such as passport application etc.
Increase departmental permanent sales by 70%; Achieved 100% of quarterly sales with several high-end positions closure such as VP of Middle Office (RM33k), Team Head of BPO (RM6k), Accountant (RM12k), Project Manager (RM7.2k) etc.; Top personnel consultant in banking, finance and insurance industry with yearly headcount closure of 140+; Successful accomplished two recruitment projects assigned.
Contributions:
Successfully handled two recruitment projects: Mass recruitment for call centre agents and cheque clearing clerks for UOB BPO with a 50% placement of call centre agent headcounts and 70% placement of cheque clearing clerk headcounts; Financial Protection Analyst recruitment by OCBC Singapore with 5 placements.
Achieved 100% quarterly target assigned by the Company.
Managed several key accounts such as JP Morgan, Bank of New York Mellon, Citibank and CTSM, Axa Affin, AIA, Tacticor, UOB Singapore and OCBC Singapore.
Managed banking and finance contractual candidate’s time sheet submission.
Tracked 100% of invoice payment by clients.
Mentored an intern to ensure productivity and his professional development.