Total Years of Experience: 10 Years, 0 Months
January 2016
To Present
Customer service agent/ Acting Supervisor
at Emirates-Dnata
Location :
United Arab Emirates - Dubai
Currently working with the Emirates-Dnata group as an Airport service agent/ Acting Supervisor.
- Extensive knowledge of the routine airport procedures.
- Focused on document checks for different destinations specifically GCC
counties.
- Analytic thinking aimed at resolving customers’ issues in a proactive manner.
- Knowhow of varying negotiation and persuasive manners.
- Able to find conflict resolution without losing self-composure.
- Demonstrated ability of verifying passenger departure documents.
- Well-versed in adapting different ways under pressure in order to meet deadlines.
- Able to comply with all security requirements.
- Extensive knowledge of the routine airport procedures.
- Focused on document checks for different destinations specifically GCC
counties.
- Analytic thinking aimed at resolving customers’ issues in a proactive manner.
- Knowhow of varying negotiation and persuasive manners.
- Able to find conflict resolution without losing self-composure.
- Demonstrated ability of verifying passenger departure documents.
- Well-versed in adapting different ways under pressure in order to meet deadlines.
- Able to comply with all security requirements.
December 2013
To December 2014
Customer Service
at Mont Blanc
Location :
United Arab Emirates - Dubai
- Worked for Mont Blanc as a customer service agent, under the
supervision of the Boutique Manager, at various times in the last
two years. (December 2013, July 2014 and December 2014)
- Was appreciated for my customer relation management skills,
Punctuality and organizational skills.
supervision of the Boutique Manager, at various times in the last
two years. (December 2013, July 2014 and December 2014)
- Was appreciated for my customer relation management skills,
Punctuality and organizational skills.
June 2013
To August 2013
Intern
at Emirates NBD
Location :
United Arab Emirates - Dubai
- Worked under the Finance department of the Emirates NBD
headquarters, (Deira branch) under the sectors of Wholesale
banking and the Regulatory department for two months as an
intern.
- Reformulation of the financial statements of the company on
daily basis on Excel.
- Generated the monthly financial statements and reported to the
team leader.
- Reported the Bank Reconciliation Statements, Investments and
other Assets to the Central bank of UAE under the Regulatory
department.
headquarters, (Deira branch) under the sectors of Wholesale
banking and the Regulatory department for two months as an
intern.
- Reformulation of the financial statements of the company on
daily basis on Excel.
- Generated the monthly financial statements and reported to the
team leader.
- Reported the Bank Reconciliation Statements, Investments and
other Assets to the Central bank of UAE under the Regulatory
department.
April 2012
To September 2012
Market Research Executive
at Taylor Nelson Sofres
Location :
United Arab Emirates - Dubai
- Ask a number of set questions from a questionnaire
- Record people’s answers on the computer.
- Ask questions in accordance with instructions to obtain various
specified information.
- Compile, record and code results and data from interview or
survey, using computer or specified form.
- Review data obtained from an interview for completeness and
accuracy.
- Identify and resolve inconsistencies in interviewees'
responses by means of appropriate questioning and/or
explanation.
- Carry out enough interviews to meet the target for the project.
- Confident and able to persuade people to take part in surveys
- Quick to move on when people refuse to take part - Maintain
confidentiality of all collected data.
- Ability to type a minimum of
55 words per minute
- Prepare reports to provide answers in response to specific
problems.
- Record people’s answers on the computer.
- Ask questions in accordance with instructions to obtain various
specified information.
- Compile, record and code results and data from interview or
survey, using computer or specified form.
- Review data obtained from an interview for completeness and
accuracy.
- Identify and resolve inconsistencies in interviewees'
responses by means of appropriate questioning and/or
explanation.
- Carry out enough interviews to meet the target for the project.
- Confident and able to persuade people to take part in surveys
- Quick to move on when people refuse to take part - Maintain
confidentiality of all collected data.
- Ability to type a minimum of
55 words per minute
- Prepare reports to provide answers in response to specific
problems.
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