Dalia Mansour

Give operational support to all HR functions (recruitment, personnel, compensation & benifits).
Give extra support to learning & development (Performance management, TNA, ROI, vendor registration & training logistics).
Conduct interviews.
Handle induction & on-boarding process.
Deliver any needed internal training or presentations.
Ensure that all staff are fulfilling the mandatory training.
Ensure that the HR department functions are complied with the British council's EDI policies.
Member of the staff engagement team and implement all related initiatives, activities and events.

Evaluate the sales advisors' performance and make sure it complies with the role profile and organisation's guidelines. Prepare evaluation reports.

Deliver corporate organizational behaviour, English for Marketing and any other human resources course.
Plan & design the course (course objectives & outlines).

• Lead a team of editors in Egypt & Dubai.
• Proofread, edit & translate articles of the website.
• Manage the monthly publishing plan.
• Attend fashion, beauty, health & cultural events and cover the big conferences & Festivals.
• Interview designers & celebrities.
• Coordinate with all the PR agencies for the advertising campaigns & photo shoots.
• Edit reviews about the new beauty products, designers collections, hotels and restaurants.
• Edit articles in English & Arabic.

• Deliver Business English training for corporate.
• Deliver hospitality training for the hotels’ staff.
• Deliver business etiquette courses.
• -Deliver job description writing courses.
• Deliver language courses for non-native speakers of English & Arabic languages.
• Work with L&D department on studying the staff training needs.
• Prepare some modules for the online learning courses “ Arabic & English Languages”.
• Assist in the communication between the institute and the L&D departments of other companies.
• -Meet with the clients' training departments to:
• Analyze the training needs & find the suitable courses for the employees, discussing the work plan & techniques used for the training before accepting the course.
• Build a good relation & communication with the clients' HR & Training Development departments.
• Write professional reports to the client HR & training departments after each course.
• Assist in preparing the proposals for the clients.
• Give some online marketing support via social media to the institute.
• Give translation Support to the Arabic department when needed.
• Clients: Du Telecom, Loreal, HSBC, Societe Generale, Volvo, Mitsubishi Fusu, Johnson & Johnson.
• Hotels: The Address, Maydan, Fairmont, The H Hotel.

Translate and edit all the fashion, lifestyle, beauty and culture news on the Website.
Copy write and proof reads the website's ads, newsletter and promotional letters to customers.

Cover All the events related to fashion, Beauty, Culture, Health and Technology in Dubai.
Maintain a good contact with PR agencies for the events invitations, clients feedback and share the articles with them.
Edit the articles and posting them with pictures on the website.
Interview VIPs, singers, actors, designers and beauty experts.
Translate the press releases received by the PR Agencies.
Good command of Social Media, " facebook, twitter and Instagram"

Read the Dubai daily News papers & Magazines.
-Write about any subjects that might be interesting to the Egyptian Reader (Art, Lifestyle, Oil &Gas, Economics, Finance & Banking, Construction).
-Keep on good contact with fashion designers and makeup companies, in order to update me with their latest releases.
-Keep on good contact with the Exhibitions Organizers in Dubai.
-Search for the most successful women and Abaya designers, and interview them.

Key Responsibilities:
• Proofreads and edits texts, articles, manuscripts and various types of copy. Reviewed material for grammatical errors and style consistency.
• Scrutinized the grammatical style of writing as well as language of the content and ensured that the document has a consistent writing style through out.
• Read a proof copy of a text, detect and mark up any errors and queries regarding grammar, spelling, punctuation, style or accuracy.
• Handled proofreading activities for employee handbooks and tenders, Checked for overall accuracy and requirements as well as arranged text into proper paragraphs and sentence formations.
• Ensured small details in the content including correct insertion of page numbers, the correct usage of headings are presented in an appropriate manner.
• Interacted with senior editors and content editors to present layouts that engage the listeners and reflect program content in a constructive manner.

Concurrently worked as Freelance Transcriber for Cairo Regional Center for International Commercial Arbitration, Cairo, Egypt from Jun ’08 - Jun ‘10:

Key Responsibilities:
• Translated business jargon and abbreviations into their expanded forms to ensure the accuracy of records.
• Reviewed and edited transcribed reports for spelling, grammar, clarity, consistency, and proper medical terminology.
• Complied with organizational policies and procedures to contribute to the efficiency of the department.
• Drafted and modified sentences by using the transcription guidelines provided by client.

Key Responsibilities:
• Performed translation of employees’ and vendors’ contracts, handbook, Emergency plan handbook as well as orientations required for the workshops, memos.
• Oversaw translation of the meetings minutes and conferences, book of the organization’s policy and procedures and training programs.
• Assembled collectively the difficult non-translatable words, fabricated a word list researching the meaning for quick further reference.
• Served as administrative liaison, provided administrative support, which included daily maintenance of office, communication system, filing, correspondence, copying, etc.
• Managed daily administrative operations of the office and the administrative work flow, established procedures for administrative support activities, scheduled meetings/appointments and kept updates of all departmental activities.
• Coordinated with recruitment agencies and newspapers agent for the job announcements, scheduled interviews, arranged tests and forwarded regret letters.
• Performed a wide range of administrative functions including organization and maintenance of office communication system, filing, correspondence, etc. Ensured accurate maintenance of all current files, contracts, for speedy retrieval.
• Prepared requisite reports to provide quick and accurate business overview. Gathered and summarized data for briefs, reports, and correspondence.
• Updated and maintained manual/automated filing systems for confidential and administrative purposes to track information.

Previous Professional Experience:
• Sept ‘00 - Sept ‘01: Translator, Atlas House for Publishing and Electronic Dictionaries, Mohandeseen, Cairo, Egypt.

• May ‘98 - Nov ‘98: Telemarketer, Xerox, Cairo, Egypt.

Gave support to the department ( followe up customers & retailers, Supervised the sales team performance, helped the sales manager in puttinng the annual sales plan).
Contacted with the Newspapers for the products prmotion plans.
Revised the advertisements designs.
Gave translation support for all the incoming & outgoing mails & faxes.
Translated the poems & Novels of the Poet Abdel Rahman AlAbnoudy .