Dalia Odeh

Recruit and hire highly qualified team members.
-Talent management.
-Responsible for sales, product penetration, payroll, retention, customer satisfaction, conversions and other metrics. -Development and implementation of store strategy. -Maximizing of sales potential on sales floor.
-Responsible for total store results.
-Conduct CSLs, observation, training and coaching.

-Responsible for the creation, management and operation of all franchise outlets, including food production, supply and distribution.
-Providing complete support for the establishment of new branches, knowledge transfer, know-how, goal setting, consultations.
-Managing daily operations of branches. HR services, accounting and more.
-Main responsibility is to ensure that franchise locations are profitable and comply with the franchisor's standards and guidelines.

-Operational Management. -Staff Management. -Customer Service. -Financial Management. -Marketing and Sales. -Program Development. -Compliance and Safety. -Member Engagement. -Administrative Duties. -Strategic Planning.

Activities required to achieve club's KPIs.
-Implementation and SOPs improvement.
-Achievement of club's targets - sales, NPS, retention. -Effective planning and execution of sales plans.
-Delivery of member to renewal journey (Audited Monthly). -Financial recording and business analysis to optimize performance.
-Submitting daily, weekly and monthly reports.
-Profit and loss management, proactive planning and budgeting. Team management
-Training and development of the team - team 121's and PDP's to ensure alignment with NuYu talent management process.

Management of three branches of Peekaboo Creative Play.

-Business and operations management.
-Business Development.
-Accounting.
-HR - recruitment, visas for employees, WPS-payroll, rotas.
-Marketing - planning and implementation of marketing plans. -Event management - organising birthday parties and other events.
-Customer service - customer inquiries and complaints.
-Arranging technical maintenance of all branches, lease renewals, compliance with health and safety guidelines.