dalila ibrahmia, Beauty consultant

dalila ibrahmia

Beauty consultant

al tayer group

Location
Tunisia - Sfax
Education
High school or equivalent, high school
Experience
12 years, 5 Months

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Work Experience

Total years of experience :12 years, 5 Months

Beauty consultant at al tayer group
  • United Arab Emirates
  • My current job since October 2015

 Provide 100% customer service.
 Present our product to the customer
 Arrange stock room for newly arrived stocks.
 Attend to walk- in customer needs by assisting them with selection and purchase of the store's merchandise.
 Monitors sales for the day with the determination to reach established quota.
 Counter check the selling price and unit cost of each items of stock.
 Maintains the security of merchandise, cleanliness of the area and the items displayed in the selling area.
 Have a good customer relations and sales performance. Product knowledge and maintains selling techniques.
 Answering questions and resolving problems and service issues for existing customer
Provides smile to the customer always

call center customer service at hilton hotel
  • United Arab Emirates - Abu Dhabi
  • October 2013 to September 2015

 Provide 100% customer service.
 Present our product to the customer
 Arrange stock room for newly arrived stocks.
 Attend to walk- in customer needs by assisting them with selection and purchase of the store's merchandise.
 Monitors sales for the day with the determination to reach established quota.
 Counter check the selling price and unit cost of each items of stock.
 Maintains the security of merchandise, cleanliness of the area and the items displayed in the selling area.
 Have a good customer relations and sales performance. Product knowledge and maintains selling techniques.
 Answering questions and resolving problems and service issues for existing customer
Provides smile to the customer always

customer service at yazaki group
  • Tunisia
  • June 2010 to March 2012

 Answer phones and operate a switchboard. Route calls to specific people
 Answer inquiries about company.
 Greet visitors warmly and make sure they are comfortable.
 Call persons waiting for visitor and book them a room to meet in.
 Schedule meetings and conference rooms.
 Coordinate mail flow in and out of office.
 Coordinate office activities.
 Handle phone calls from people calling in sick.
 Arrange appointments.
 Cash out people when necessary.
 Give visitors badges and direct them to where they can sign in.
 Collect and distribute parcels and other mail.
 Perform basic bookkeeping, filing, and clerical duties.
 Update appointment calendars.
 Schedule follow-up appointment

Education

High school or equivalent, high school
  • at emtiaz high school
  • June 2008

Specialties & Skills

Customer Relations
Customer Service
Sales skills
customer service
sales skills
customer relationship
communication skills

Languages

Arabic
Native Speaker
English
Expert
French
Native Speaker

Training and Certifications

employee of the month (Certificate)
Date Attended:
February 2014
Valid Until:
January 9999
customer care (Training)
Training Institute:
junaid perfums
Date Attended:
January 2014
Duration:
8 hours
communication skills (Training)
Training Institute:
al tayer group
Date Attended:
February 2016
Duration:
16 hours

Hobbies

  • travel
    i like traveling to discover and learn from others cultures