Danielle Attrache Kassis

Sworn Real Estate Appraiser for the Lebanese courts at Lebanese courts

• Lebanon - Beirut
• My current job since January 2016

CRM Officer at Banque Audi – Head Office

• United States
• December 2011 to December 2012

Scope of work:
Assist the CRM unit head in implementing and developing the CRM application

•Duties and Responsibilities:
•Promote the CRM culture in Audi branches
•Handle the recap and analysis of the Inbound and Outbound telemarketing campaigns
•Responsible of the CRM documentation
•Database cleansing
•CRM analyst
•Coordinate with the IT department regarding the development of the CRM software

Quality Representative at RYMCO

• Lebanon - Beirut
• March 2008 to November 2011

Department Head at Rymco

• Lebanon - Beirut
• July 2010 to October 2011

Scope of work:
Create and develop a new CRM department at RYMCO.

Duties and Responsibilities:
•Managing RYMCO inbound and outbound customer service team
•Handling inbound and outbound customers’ complaints
•Work closely with CISCO premium partner on the acquisition of a new call center and IP telephony (on-site visits to CISCO key accounts, RYMCO business and technical situation analysis.)
•Work closely with the IT department on the creation and development of a new Customer Survey application
•RYMCO Database cleansing

Sales Administration Manager at Rymco

• Lebanon - Beirut
• November 2008 to July 2010

Scope of work:
Primary Liaison between Internal functions such as Marketing, Finance, management and the sales department.

Duties and Responsibilities:
•Design, recommend and implement standards and procedures for the New Vehicles sales department, control and manage the registration and sales administration activities.
•Align all the sales and registration activities to meet with the customer expectations and requirements
•Responsible for the timely and accurate dissemination of information to the sales consultants
•Approve and control all the daily transactions signed by Chief Operating Officer
•Control and verify the payment requests submitted by the sales consultants
•Respond to NV Branch Managers and Sales Consultants requirements and suggestions
•Respond to key customers needs and complaints
•Maintain various customer databases including Lease database
•N-CAM Sales Driver: prepares the sales reports (Daily, Monthly, Mid-Month, Sales Forecast, CSI, Nissan Car flow, DPR & Sales Training) as per Nissan guidelines and requirements
•Assist the Sales Administration and Financial controller in preparing the annual CY and FY business Plan in addition to any required sales forecast.
•Handle all internal sales and registration reporting activities (such as Registration and Sales Administration related activities, Sales Force target etc)
•Perform other duties as required

Marketing and Sales Supervisor at SPARKLE HEALTHCARE— Ain Mreisseh

• April 2005 to July 2007

Scope of work:
Supervise the Sales and Marketing activities

Outdoor Sales Representative

• November 2004 to December 2004

Scope of work:
promote new financial products such as the gold credit card targeted to professional people

The training period was renewed each two months due to high sales results and outstanding performance in sales and communication.

Duties and Responsibilities:
•Responsible to promote the new product in different BLOM Branches, make cross selling on existing accounts
•Collecting database on Self employers and professionals (dentists, doctors, architects etc) by scheduling meetings with head of syndicates and reference doctors in different hospitals

•Increasing clients’ attempt to buy the credit card gold in different BLOM branches.
Promoting investment products (S&P, Eurostoxx and GDR BLOM) at BLOM Bank.