Associate, Senior Infrastructure Engineer
TIAA
Total years of experience :9 years, 0 Months
• Worked towards the achievement of the strategic and operational objectives of the group located across multiple locations in a 7x24x365 environment
• Navigated the use of controls, tools and best practices for the network security devices to identify anomalous events and security infractions that may exploit system vulnerabilities thereby reducing their impact
• Accountable for the support, installation, maintenance of Switches routers and firewalls, Cisco CSS, ACE, F5 LTM
• Designing and applying solutions/policies that would meet or exceed functional, operational, performance, analytical and security requirements while minimizing technical risks in implementation Recommending network infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery plans
• Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA
• Detecting, logging, categorizing and prioritizing incidents and providing initial Incident Support
• Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA (TACACS+ & RADIUS).
• Closing of tickets within SLA related to Phone issue, Data port issue, Headset issue.
• Providing Support to Central Voice Team to reset the Avaya Cards (Like - DS1 ) Power Supply &
• installing Digital & Analog cards in Gateway and also help mounting the gateway in Rack.
• Digital /Analog /IP Station creation /deletion /changing in PBX.
• Extraction of CMS reports (Real time\ Historical reports).
• New VDN, VECTOR, Hunt -Group creation.
• Adds, and Changes of stations and station settings (COR, COS, FRL etc.).
• Installations - IP phone installations (VOIP phones) & upgrading latest FW.
• Familiar with PBX cards such as IPSI, MEDPRO, VAL, DS1, Digital line and Analog Line
• Installing tools like Avaya site administration, CMS supervisor etc.
• Served as L2 Voice Engineer with knowledge on Avaya Media Servers :S8500, S8700 and Media Gateway: G650
• Working closely with architects and other enterprise stakeholders to ensure solution alignment with best enterprise practices.
• Dealt with monitoring tools like network packet capture tools like Wire-shark, etc.
• Network redesign for branches Locations.
• Changing both the voice and data environment.
• Documentation and change control.
• Working on troubleshooting of complex LAN/WAN infrastructure
• Involved in SNMP Network management.
• Working on various scanning and sniffing tools like Ethereal.
• Upgrading and backups of Cisco router configuration files.
• Implementing and maintaining backup schedules.
• Ensuring incident identification, assessment, quantification, reporting, communication, mitigation and monitoring
• Ensuring compliance to policy, process, and procedure adherence and process improvisation to achieve operational objectives
• Configuration of Avaya IP Phones.
• Managing & Troubleshooting of Video conferencing units by login into RMX Polycom Manager & connecting of remote location polycom units.
• Managing Cisco TMS for Booking and Monitoring VC calls from Pune and Mumbai Office
• Setting up Serial and Ethernet Interfaces.
• Working knowledge of Voice over IP (VoIP).
• Ixia testing for new link integration.
• Introducing of network links from vendor FMS to Cisco ASR router.
• Managing of Video Conferencing devices like Polycom with other Zones.
• Back up and upgrade IOS of cisco routers and switches using tftp.
• Manage and coordinate all infrastructures with VTE process like Airtel, Vodafone.
• Daily Updating & Managing of Avaya Checklist & extension reconciliation process by logging into Avaya Gateway 450
• Proficiency in installing and troubleshooting Catalyst 6500, 6506 Switches
• Investigating, diagnosing and resolving all network problems.
• Loging into site administration and checking of remote end voice PBX system and troubleshooting the PBX links.