داوود الطوخلي

• Responsible for leading and coaching the sales, lead generation & customer success team in KSA and region to grow sales targets.
• Managed performance consistently through 1-1 performance review meetings resulting in exceeding the quarterly sales targets by 20% and achieved above 90% customer retention rate.
• Met or exceeded all targets throughout tenure; averaged more than $10 Million in annual sales in the kingdom and earned multiple company awards in recognition of performance.
• Designed and implemented a strategic business plan, resulting in expanding the company’s customers & partners base from 50+ to 400+ within 2 years.
• Won 11 contracts on Etimad Platform through handling the full cycle of bid process from the initial proposal development to final submission and post submission follow up.
• Developed and implemented a sales incentive program that increased sales productivity and reduced employee turnover.
• Working with the CEO and senior partners to define long-term organizational strategic goals, key customer relationships and business opportunities considering the current market conditions.
• Establish and maintain long-term and mutually beneficial relationships with clients.
• Establishes sales objectives by forecasting and developing annual sales targets for territories and projecting expected sales volumes and profit for existing & new products.
• Delivering high quality, solution focused sales presentations to senior C-level executives stressing the value and benefits of the products and services offered.

Main Responsibilities:
• Developed and implemented the entire sales infrastructure, including hiring training, created sales processes, procedures, and strategies to meet company objectives.
• Developed and led a team of 12 sales, marketing & customer relationship employees, fostering a competitive environment that improved team sales by an average of 30%.
• Executed sales strategies resulting in consistently exceeding sales targets each quarter for most of the team, around $12 Million annually.
• Successfully identified, targeted, and acquired more than 10 high-valued clients in the first year.
• Delivering exceptional customer service leads to more than 80% of customers repeating business.
• Managing tender submission through Etimad and directly.
• Attending industry functions, such as association events and conferences, to raise brand, product, and service awareness, and provide feedback and information on market and creative trends.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Ensure that high-quality services are delivered effectively, efficiently, and consistently, whether it is direct or indirect communications.
• Developing & evaluating the marketing strategy and marketing plan.
• Build strategic relationships and partners with key industry players, agencies, and vendors.

• Driving sales, marketing and business development activities for education, consulting and training services in the Middle East, Gulf & North Africa.

Main Responsibilities:
• Driving sales, marketing and business development activities for training services
in the Middle East & Gulf.
• Prepares the annual business development plan, training plan, Sales revenue and producing monthly pipeline reports for managerial purposes.
• Establishing plans and strategies to expand the customer base.
• Maintaining contact with all clients to ensure high levels of client satisfaction.
• Monitor & manage the training process for all the projects.
• Pricing Services & Prepare proposals and agreements.
• Develop Marketing and Sales KPIs.
• Manage and supervise the customer service & sales staff.
• Define and follow up yearly targets and objectives.
• Develop and manage marketing & Client communication tools and collateral
for existing and new clients.
• Performing presentations stressing the value of the product and services offered.
• Maintain the Business Development databases.
• Developing new ways of selling.

Main Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers
at all times.
• Communicating with customers through various channels.
• Develop customer satisfaction goals and coordinate with the team to meet
them on a steady basis.
• Maintain accurate records and document all customer service activities and
discussions.

Main Responsibilities:
• Assist with the preparation of presentations and reports to potential and current
clients.
• Effectively communicate with all departments to resolve customer issues.
• Provide reports as required.
• Liaise with corporate contacts, build and develop relationships.
• Participates in development, implementation and tracking of marketing campaigns, seminars and contest/sprints.
• Conduct research on the local market, competition, and customer needs.
• Follow up on client invoicing and payments.
• Administration duties as required to ensure daily KPI performance is achieved.