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داوود الطوخلي, Regional Director of Business Development

داوود الطوخلي

Regional Director of Business Development·PROCAPITA Management Consulting

المملكة العربية السعودية

ماجستير, Master in Business Administration - MBA

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 10 أشهر

Regional Director of Business Development

يناير 2022 - حتى الآن

PROCAPITA Management Consulting

الرياض، المملكة العربية السعودية

يناير 2022 - حتى الآن

• Responsible for leading and coaching the sales, lead generation & customer success team in KSA and region to grow sales targets.
• Managed performance consistently through 1-1 performance review meetings resulting in exceeding the quarterly sales targets by 20% and achieved above 90% customer retention rate.
• Met or exceeded all targets throughout tenure; averaged more than $10 Million in annual sales in the kingdom and earned multiple company awards in recognition of performance.
• Designed and implemented a strategic business plan, resulting in expanding the company’s customers & partners base from 50+ to 400+ within 2 years.
• Won 11 contracts on Etimad Platform through handling the full cycle of bid process from the initial proposal development to final submission and post submission follow up.
• Developed and implemented a sales incentive program that increased sales productivity and reduced employee turnover.
• Working with the CEO and senior partners to define long-term organizational strategic goals, key customer relationships and business opportunities considering the current market conditions.
• Establish and maintain long-term and mutually beneficial relationships with clients.
• Establishes sales objectives by forecasting and developing annual sales targets for territories and projecting expected sales volumes and profit for existing & new products.
• Delivering high quality, solution focused sales presentations to senior C-level executives stressing the value and benefits of the products and services offered.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
المبيعات

Director of Business Development & Marketing

مايو 2016 - يناير 2022

Advanced Learning Company

الرياض، المملكة العربية السعودية

مايو 2016 - يناير 2022

Main Responsibilities:
• Developed and implemented the entire sales infrastructure, including hiring training, created sales processes, procedures, and strategies to meet company objectives.
• Developed and led a team of 12 sales, marketing & customer relationship employees, fostering a competitive environment that improved team sales by an average of 30%.
• Executed sales strategies resulting in consistently exceeding sales targets each quarter for most of the team, around $12 Million annually.
• Successfully identified, targeted, and acquired more than 10 high-valued clients in the first year.
• Delivering exceptional customer service leads to more than 80% of customers repeating business.
• Managing tender submission through Etimad and directly.
• Attending industry functions, such as association events and conferences, to raise brand, product, and service awareness, and provide feedback and information on market and creative trends.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Ensure that high-quality services are delivered effectively, efficiently, and consistently, whether it is direct or indirect communications.
• Developing & evaluating the marketing strategy and marketing plan.
• Build strategic relationships and partners with key industry players, agencies, and vendors.

مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
المبيعات

Senior Business Development Manager

مايو 2013 - مايو 2016

Obeikan Education

الرياض، المملكة العربية السعودية

مايو 2013 - مايو 2016

• Driving sales, marketing and business development activities for education, consulting and training services in the Middle East, Gulf & North Africa.

مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
المبيعات

Business Development Manager

يوليو 2010 - مايو 2013

Luminus Education

عمان، الأردن

يوليو 2010 - مايو 2013

Main Responsibilities:
• Driving sales, marketing and business development activities for training services
in the Middle East & Gulf.
• Prepares the annual business development plan, training plan, Sales revenue and producing monthly pipeline reports for managerial purposes.
• Establishing plans and strategies to expand the customer base.
• Maintaining contact with all clients to ensure high levels of client satisfaction.
• Monitor & manage the training process for all the projects.
• Pricing Services & Prepare proposals and agreements.
• Develop Marketing and Sales KPIs.
• Manage and supervise the customer service & sales staff.
• Define and follow up yearly targets and objectives.
• Develop and manage marketing & Client communication tools and collateral
for existing and new clients.
• Performing presentations stressing the value of the product and services offered.
• Maintain the Business Development databases.
• Developing new ways of selling.

مجال الشركة:
مراكز التدريب والتعليم

Customer service

يوليو 2007 - يوليو 2010

Royal Jordanian Airline

عمان، الأردن

يوليو 2007 - يوليو 2010

Main Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers
at all times.
• Communicating with customers through various channels.
• Develop customer satisfaction goals and coordinate with the team to meet
them on a steady basis.
• Maintain accurate records and document all customer service activities and
discussions.

مجال الشركة:
شركات الطيران

Business Development Coordinator

أغسطس 2006 - يونيو 2007

Petra Trading and Investment Company (Procter & Gamble distributor)

عمان، الأردن

أغسطس 2006 - يونيو 2007

Main Responsibilities:
• Assist with the preparation of presentations and reports to potential and current
clients.
• Effectively communicate with all departments to resolve customer issues.
• Provide reports as required.
• Liaise with corporate contacts, build and develop relationships.
• Participates in development, implementation and tracking of marketing campaigns, seminars and contest/sprints.
• Conduct research on the local market, competition, and customer needs.
• Follow up on client invoicing and payments.
• Administration duties as required to ensure daily KPI performance is achieved.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

التعليم

Cardiff Metropolitan University

يناير 2018

يناير 2018

ماجستير، Master in Business Administration - MBA

المملكة المتحدة

The Jordan University of Science & Technology

يونيو 2006

يونيو 2006

بكالوريوس، Bachelor's Degree in Computer Science

الأردن

Skills

Direct Sales
Expert
Direct Sales
Expert
Business Development
Expert
Business Development
Expert
Closing Deals
Expert
Closing Deals
Expert
Customer Service
Expert
Customer Service
Expert
Developing Client Relationships
Expert
Developing Client Relationships
Expert
Communication
Expert
Communication
Expert
Strategic growth
Expert
Strategic growth
Expert
Customer Experience
Expert
Customer Experience
Expert
Financial Performance
Expert
Financial Performance
Expert
Competitive Analysis
Expert
Competitive Analysis
Expert
Stakeholder Relations
Expert
Stakeholder Relations
Expert
Lead Generation
Expert
Lead Generation
Expert
Commercial Management
Expert
Commercial Management
Expert
Request for Proposal (RFP)
Expert
Request for Proposal (RFP)
Expert
Technology Sales
Expert
Technology Sales
Expert
Skill Development
Expert
Skill Development
Expert
Customer Engagement
Expert
Customer Engagement
Expert
Renewals
Expert
Renewals
Expert
SaaS Sales
Expert
SaaS Sales
Expert
Target Identification
Expert
Target Identification
Expert
SALES
Expert
SALES
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
SALES PROCESS
Expert
SALES PROCESS
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CLOSING (SALES)
Expert
CLOSING (SALES)
Expert
CUSTOMER RETENTION
Expert
CUSTOMER RETENTION
Expert
CUSTOMER SUCCESS
Expert
CUSTOMER SUCCESS
Expert
FORECASTING
Expert
FORECASTING
Expert
Proposal Writing
Expert
Proposal Writing
Expert
Planning and organizing
Expert
Planning and organizing
Expert
Problem solving
Expert
Problem solving
Expert
Negotiation
Expert
Negotiation
Expert
Managment
Expert
Managment
Expert
FORECASTING
Expert
FORECASTING
Expert
Direct Sales
Expert
Direct Sales
Expert
Business Development
Expert
Business Development
Expert
Developing Client Relationships
Expert
Developing Client Relationships
Expert
Closing Deals
Expert
Closing Deals
Expert
Customer Service
Expert
Customer Service
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
PAPI3 Sales and Leadership Certification
Oct 2017
Strategic Selling Certified by Miller Heiman
Jun 2015
EBC*L (European Business Competence License) Level A
Mar 2012
Thomas International Certified User (PPA)
Feb 2022

التدريب
Lion Management
Obeikan Knowledge Academy
Feb 2016

الهوايات والاهتمامات

Sport, Travelling