General Manager
Miraman Health Club
مجموع سنوات الخبرة :2 years, 5 أشهر
Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Assist Operations Manager with daily duties, including staff training, managing the overall workforce, processing orders, etc. Develop productive, profitable and achievement oriented working environment for employees. Develop and maintain operational guidelines for staffs. Coordinate with General Manager in different operational issues and promotional activities. Evaluate current operational strategies and recommend improvements.
Report directly to the CEO in a one-on-one working relationship. Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the office of the CEO. Complete a broad variety of administrative tasks for the CEO including managing an extremely active calendar of appointments. Research, prioritize, and follow up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature. Provide a bridge for clear communication and maintain credibility, trust and support between the office of the CEO and the Director of Operations and internal staff.
Plan transportation and accommodations for agency customers. Determine destination, modes of transportation, dates, costs, and accommodations required. Describe, plan, and arrange itineraries and sell tour packages. Assist in resolving clients' travel problems.
Name and address of employer Yaira Tour LLC, 41 Afrosiab St, Tashkent 100015, Uzbekistan (+998933804402)
Type of business or sector Hospitality
Provide customer service and assist store visitors with their purchases. Take orders efficiently and prepare hot and cold non-alcoholic beverages at the highest standards meeting customer demands
Deliver excellent customer service; take orders for hot non-alcoholic and cold beverages; meet customer demands; manage front office efficiently; serve in a duty of a cashier
Ensure customer satisfaction by taking orders properly and serving them politely, handling the table bookings, accepting payments, etc.
Develop productive, profitable and achievement oriented working environment for employees. Address operational issues and concerns in a timely fashion. Develop and maintain operational guidelines for staffs. Evaluate inspection reports and service tickets and prepare repair invoices.
Coordinate with General Manager in different operational issues and promotional activities. Evaluate current operational strategies and recommend improvements. Generate operational reports for management as needed.
Title of qualification awarded : Master of Science in Economics and Business Administration: Master's Program in International Business Principal subjects/occupational skills: -International Business: International Strategic Management, International Marketing, Cross-cultural Marketing Communications, Global Marketing Management, Business Networks and International Human Resource Management Skills: understanding cultural differences, knowledge in global marketing, the role of human resource management within firms; knowledge on global leadership; managing international teams and projects; understanding how to design and manage international marketing strategies; establishing and managing business networks; knowledge on how to communicate and negotiate in cross-cultural settings; understanding international strategic planning process; learning to develop and manage internationalization strategies
-Marketing, Managerial Accounting, Finance, Cost and Financial Management, Human Resource Management, Strategic Management, General Management Bachelor Thesis: Impact of Service Quality on customer satisfaction in restaurant business in Uzbekistan: the case of Caravan Restaurant (A project undertaken as part of BA (Hons) Business Administration degree, April 25 2012)
Principal subjects/occupational skills covered: -Business in its Environment, Foundation of Economics, Context of Business, Quantitative Methods, Personal Development, Information Communication Technology, Introduction to Legal Systems