IT PROGRAMMER/SECRETARY
MASAR MEDICAL EST.
Total years of experience :17 years, 1 Months
Summary of Position:
Under general supervision, performs a wide variety of responsible and difficult clerical and secretarial duties and activities of a general and specialized nature in support of the assigned department, division or program area.
Duties & Responsibilities:
Perform a variety of administrative and clerical duties in support of assigned management and supervisory staff.
Maintain calendar of activities, meetings and various events for assigned staff/Maintain accurate and up-to-date office files, records and logos for assigned areas.
Operate a variety of office equipment including a computer, typewriter, switchboard, copier, facsimile machine and utilize various computer application and software packages.
Preparing Quotations for Dental and Engineering Departments
Preparing Sales Report for all Departments
Booking of airline tickets, hotel and processing visa documents
Sending all order requirements to main office in UAE, follow up shipments.
Monitoring of LPOs
May take and prepare meeting minutes as necessary.
Perform related duties required by the Management.
Installing programs used in Dental equipment such as Panoramic X-ray, Multimedia for Dental chair.
Assist user on how to use software.
Make presentation and demo for Clinic software.
Document controller for Engineering Department.
Held multifaceted responsibilities to configure, install and administer network infrastructure and telecommunications systems that supported staff of 400 personnel. Established new IT policies, which defined acceptable use of IT assets within the company. Fulfilled administrative responsibilities including the addition and changes to user desktop, email and PBX accounts. Configured and monitored status of printers utilizing HP Jet Admin in addition to upgrading printer firmware and handling installation of other peripherals. Actively provided desktop, configuration, and phone support for software and hardware. Cabling for routers, switches, hubs and new workspaces. Assists and supports IT colleagues in Denmark (main branch).
Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.