ديباك Bhardwaj

• Gen AI-Powered Customer Service Chatbot Product Development: Defined solution architecture and led the development of a Gen AI-powered customer service chatbot, achieving 80% query resolution via self-service and a 70% efficiency boost
• SDLC.AI Product Design and Delivery: Spearheaded the design and implementation of SDLC.AI, a Gen AI tool supporting developers across the SDLC, managing end-to-end project delivery, collaborated closely with stakeholders to ensure alignment with client goals, resulting in a 40% reduction in development cycle time and a 25% improvement in code quality
• Gen AI Opportunity Identification and Product Strategy: Led an end-to-end consulting engagement conducting a thorough business assessment to identify 20+ Gen AI opportunities; Proposed recommendation to enhance efficiency and customer experience, and
potentially yield an annual savings of 4k+ hours
• AI Solutions for Document Review and Tender Assistance (Pre-Sales): Supported pre-sales efforts by designing AI-based solutions for document review and tender assistance, helping secure projects for a leading Indian aluminum company

• Product Development and Innovation: Spearheaded enhancements to kAIron, an AI-powered conversational platform, including the introduction of a frictionless 3-step chatbot creation and deployment process, significantly improving user onboarding and adoption
• Market Expansion and Strategy: Led initiatives to penetrate the North American market, crafting tailored AI-driven solutions for insurance and e-commerce clients; developed impactful go-to-market strategies, boosting kAIrons customer base by 30% within three months of launch
• Customer-Centric Collaboration: Enagaged with customers to identify and validate digital assistant use cases, leveraging insights to refine kAIrons capabilities for specific industries, driving adoption and measurable business impact

• Product Strategy for Digital Transformation: Crafted a comprehensive digital transformation strategy for a home furnishing startup, enhancing customer reach and experience post-pandemic, driving significant business growth
• Growth Marketing Initiatives: Reduced the website bounce rate of a leading diagnostics company by 27% through strategic UI/UX enhancements and recommended a customer reach-out strategy for a global facility management company, optimizing lead generation and funnel performance
• Customer-Centric Product Design: Advised a power distribution company on implementing a new information architecture, significantly improving customer experience and service accessibility

• End-to-End Product Leadership: Spearheaded product development, brand positioning, and go-to-market strategy for an online food delivery service and digital marketing solutions, driving the companys growth and customer acquisition.
• School Management System Development: Designed and led the product development of a School Management System, targeted for a chain of 137 schools, improving operational efficiency and customer experience
• Strategic Leadership and Execution: Led business development, client relationship management, and cross-functional team recruitment and training, securing competitive bids and long-term contracts