Denesse Camille Salumbides, Call Center Supervisor

Denesse Camille Salumbides

Call Center Supervisor

Al Garhoud Private Hospital

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Hotel and Restaurant Management
Experience
4 years, 7 Months

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Work Experience

Total years of experience :4 years, 7 Months

Call Center Supervisor at Al Garhoud Private Hospital
  • United Arab Emirates - Dubai
  • August 2014 to August 2018

•Welcomes clients in person or by telephone and answer their inquiries
•Learned the best quality of customer service by communicating and suggesting information for the clients
•Reserving appointments for the clients
•Takes and relays messages to the concerned departments
•Resolving problems by clarifying patient complaints, identifying the cause of the problem, and selecting the best solution to the problem

Room Attendant at Best Western Oceanfront
  • United States - Virginia
  • March 2013 to June 2013

•Doing the basic housekeeping responsibilities such as cleaning the corridors and maintaining the cleanliness of the hotel
•Giving guest the service they need to achieve satisfaction
•Attending to guests needs as soon as possible

Food Attendant at Barrio Fiesta SM Dasmariňas
  • Philippines
  • April 2012 to May 2012

•Attending customer’s table for orders and requests and giving good service
•Immediate action for customer complaints for satisfaction
•Experienced kitchen duties such as food preparation and dishwashing

Education

Bachelor's degree, Hotel and Restaurant Management
  • at De La Salle University
  • August 2014

2010-2014 Bachelor of Science in Hotel and Restaurant Management (HRM) De La Salle University - Dasmariňas Dasmariňas City 4115, Cavite

High school or equivalent, none
  • at Immaculate Conception Academy Science High School
  • January 2010

2006-2010 Immaculate Conception Academy Science High School Dasmariňas City 4114, Cavite

Specialties & Skills

Restaurants
Computer Literate
Fast Learner

Languages

English
Intermediate
Tagalog
Intermediate

Training and Certifications

Cultural Diversity Seminar (Certificate)
Date Attended:
December 2012
Hotel Internship (Training)
Training Institute:
Best Western Oceanfront
Date Attended:
March 2013
Duration:
700 hours
Actual Shipboard Training (Training)
Training Institute:
Oceanlink Institute Inc.
Date Attended:
October 2013
Duration:
120 hours
Test of English for International Communication (TOEIC) (Certificate)
Date Attended:
September 2013
Restaurant On-the-Job Training (Training)
Training Institute:
Barrio Fiesta
Date Attended:
April 2012
Duration:
300 hours