Training Manager
World Wide Group
Total years of experience :17 years, 4 Months
• Overall In-charge for the training of all the staff on the company
• Doing Store Audit
• Upholding the Each Brands standards.
• Making Menu Engineering.
• Do quality checking of each product in each brand.
• Direct Reporting to the Operation Manger.
• Store Reliever
• Overall in charge of the restaurant
• Doing daily briefing
• Ensuring to have enough stocks and manpower for daily operations,
• Doing audit and checking the restaurant and making sure to smooth operations
• Handling guest complains
• Doing monthly inventory
• Directly reporting to the Food and Beverage Manager
• Overall in charge of the Operation of The Shop
• Making Schedules for the staffs.
• Making Monthly Target and Budget
• Making Daily Briefing before the shift.
• Responsible for the ordering of all stocks in all the suppliers
• Have full knowledge in the Restaurant Management Software
• Have basic knowledge in MICROS
• Handling Guest Complain
• Making Reports and Inventory
• Responsible for training of all the staffs in the front of the house
• Making sure the operation will be smooth and organize
• Attended HACCP Level 2.
• Making sure that operation will be smooth and organize.
• Responsible for overall training of new staff and retraining
• Store opener for new branches.
• Handling guest complains.
• In charge of making floor plan allocation and duties
• Conducting daily operation checklist.
• Handling cash sales.
• Making Daily Sales Report
• Making Sensitive Items Inventories
• Also I undergone training in the back of the house in all of the station that includes preparation, cooking and even internal temperature and equipment proper tempera-ture
• I have also a full knowledge about HACCP
• Responsible for training of new staff and store opener for new branches.
• Shift leader, making floor plans and training plans.
• Primary duties and responsibilities of T.G.I. Friday’s Food Server include taking orders and serving food and drinks while obliging to fulfill every need of customers in a very friendly and polite manner
• They also need to greet customers as they enter or leave the restaurant, provide an-swers to customer service related questions, and provide helpful suggestions to cus-tomers with regards to food, drinks, and excellent customer service.
• Food Servers must also efficiently relay all food orders to the kitchen and or service bar through the POS terminal. They also have to present customers the check and ac-cept payment, make correct change or complete the appropriate change card system.
• As a service crew in Jollibee, you must always be jolly, attentive and fast, you must ensure that the customers are satisfied in your service....providing effective and ex-ceptional service to customer's and of course you must always maintain your station clean and organize according to Jollibee standards.
• Responsible for greeting the guest either coming or going out of the restaurant.
• Responsible in maintaining the floor clean and odor free.
• Responsible in cleaning the tables as fast as bee.
• Responsible for bringing the dirty plates and cutteliries in the kitchen, disposing the garbage and cleaning the trays and returning back to the counter.
• Responsible in cleaning window and setting up the food service station.
• Responsible for setting audio visual room and theater
• Responsible for covering university events( photographer and video man)