Dhiraj Kalro

- Supervised a team of 8 customer service & 4 administration executives as a part of a Control Tower for Emirates Airline overseeing the day-to-day operations and ensuring adherence to strict timelines and quality standards for freight forwarding decreasing response times by 20%.

- Ensured compliance with international trade regulations and airline industry standards, minimizing risks associated with customs clearance and transportation by 63%.

- Successfully implemented new trackers to enhance visibility across supply chain networks reducing cost impact by AED 4 million in FY 2023.

- Collaborated with cross-functional teams including operations, finance, and IT departments to optimize supply chain processes and resolve operational challenges leading to improved revenue recognition by 79%.

- Mentored team members to enhance their skills in supply chain management, logistics, and freight forwarding helping in increasing efficiency by 84%.

Responsibilities:

Handling the day to day logistical needs of various strategic customers including 3M.
Providing timely updates regarding imports, exports and handling of shipments of the customers.
Prepare reports, presentations and conclude complete analysis of data available on a monthly basis.
Improvise & strategize handling of the customers business by developing projects and bringing them to closure in the stipulated time frame.

Accomplishments:
Successfully on-boarded new business from a global customer by maintaining optimum service levels.
Designed & created the SOP (Standard Operating Procedure) for a giant aviation customer having local operations in Dubai, U.A.E.
Minimized additional costs incurred for clearance of shipments for a key strategic customer by using technology resources effectively.
Involved in project team that was part of formulating bids and special rates for an important global customer in the Aviation business.

Responsibilities:
Building new B2B relationships with media buying corporates, advertising and marketing agencies.
Applying strategies (tactical & financial) to reach target audiences via social media.
Maintain relationships with existing clients & stake holders on a regular basis.
Creating annual marketing plans and prepare composite studies based on targets.
Seek new business leads for Sales teams by developing innovative marketing tools (exhibitions, retail fliers and social media presence.)

Accomplishments:
Created an advertising brand portfolio of top companies including Government of Dubai, Dubai Customs, Emaar Hospitality, Sharaf DG & Landmark Group.
Activated the corporate Facebook Page & made the brand more visible online.
Prepared winning presentations to top corporate strategists at Samsung, Sony, Acer and Danube.
Single handedly secured valuable marketing locations on some of the busiest roads in Dubai.

Career Progression:
Marketing Associate (2010 - 2011)
Client Relationship Assistant (2011 - 2012)
Account Relationship Executive (2012 - 2014)

Responsibilities:

Prepared & analyzed weekly / monthly Sales, MIS, Competitor Intelligence and Trend reports. Drove actions to improve sales and achieve targets as required.

Supported implementation of the Customer Relationship Management and Quality Assurance Program.

Took ownership for supervising the operations of projects secured by team members.

Accomplishments:

Played a pivotal role in securing new clients while deepening relationships with existing clients.

Key member of the Project Sales and Operations Coordination teams.