Diala Ghazaleh, HR Manager

Diala Ghazaleh

HR Manager

BI Consulting

Location
Jordan - Amman
Education
Bachelor's degree, Applied English
Experience
12 years, 11 Months

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Work Experience

Total years of experience :12 years, 11 Months

HR Manager at BI Consulting
  • Jordan - Amman
  • My current job since August 2018
Freelancing HR Management solutions at freelancing
  • Jordan - Amman
  • May 2016 to July 2018
HR and Administration Manager at Curl Stone Entertainment
  • Jordan - Amman
  • November 2014 to April 2016
HR and Administration Manager at Amwaj Properties
  • Jordan - Amman
  • March 2014 to August 2014

Responsible of the following tasks & duties:-

Human Resources:
• Maintains the work structure by updating job requirements and job descriptions for all positions
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records
• Employee relations consultation, coordination of full recruitment process
• Monitor the daily attendance, investigate and understand causes for staff absences / Camera Observation for all stores.
• Maintain the full Payroll process including Bank statement
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures
• Monitor scheduled absences such as holidays or travel and coordinate actions to ensure staff absence has been adequately covered off to ensure continuity of services
• Create Manual System to Calculate Leaves Balance
• Responsible for the Medical Insurance
• Prepare notices and advertisement for vacant staff positions
• Conduct reference checks on possible candidates
• Prepare, develop, and implement procedures and policies on staff/employees recruitment
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Managing the increment letters
• Responsible for the Social Security
• Handling all the final settlements for all the resigned employees
• Conduct exit interviews

Administration:
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices
• Managing the Stationary process
• Managing all the legal files for the 5 companies
• Provides historical reference by developing and utilizing filing and retrieval systems
• Responsible for all the papers for the public / Limited liability companies (Al Yaqout / Amwaj)

HR Manager at Matajir Group ( Red Tag )
  • Jordan - Amman
  • April 2013 to March 2014

Responsible for Human Resources Department;

Responsible of the following tasks & duties:-

• Maintains the work structure by updating job requirements and job descriptions for all positions
• Calculating Staff Structure / Actual Vs. Budget

• Providing guidance and assistance to managers, supervisors, staff and job applicants on employment practices, and policies, job description management and quality control, classification, compensation, benefits, leave and records management, and annual performance appraisal process
• Manages daily operation of HR Department including direct supervision and evaluation of staff
• Monitor the daily attendance, investigate and understand causes for staff absences / Camera Observation for all stores.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures
• Monitor scheduled absences such as holidays or travel and coordinate actions to ensure staff absence has been adequately covered off to ensure continuity of services
• Prepare notices and advertisement for vacant staff positions
• Conduct reference checks on possible candidates
• Prepare, develop, and implement procedures and policies on staff/employees recruitment.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Maintain the Payroll
• Create Manual System to Calculate Leaves / Actions ..etc
• Responsible for the Medical Insurance
• Responsible for the Social Security
• Managing the increment letters
• Handling all the final settlements for all the resigned employees
• Preparing, updating and maintaining employees’ files.
• All the other paper work such as Appreciation Letters, Warning Letters, Filing, Contracts, Invitation
• Maintain training schedule for expats trainees
• Helping other branches with the human resources duties (Iraq )

HR Executive , ( HR In Charge ) at Landmark Jordan
  • Jordan - Amman
  • April 2011 to March 2013

Responsible for Human Resources Department;

Responsible of the following tasks & duties:-
• Employee relations consultation, coordination of full recruitment process
• Calculating the quota for the staff Concept /Store Wise with the help of the financial Manager / Concept Manager
• Providing guidance and assistance to managers, supervisors, staff and job applicants on employment practices, and policies, job description management and quality control, classification, compensation, benefits, leave and records management, and annual performance appraisal process

• Develops, prepare and implements training programs and staff career development as required
• Manages records by assisting the management in establishing standards and implementing the HR systems for the company
• Manages daily operation of HR Department including direct supervision and evaluation of staff
• Monitor the daily attendance, investigate and understand causes for staff absences
• Provide advice and recommendations on disciplinary actions.
• Monitor scheduled absences such as holidays or travel and coordinate actions to ensure staff absence has been adequately covered off to ensure continuity of services
• Prepare notices and advertisement for vacant staff positions
• Schedule and organize interviews
• Conduct reference checks on possible candidates
• Prepare, develop, and implement procedures and policies on staff/employees recruitment.
• Inform unsuccessful applicants
• Conduct exit interviews
• Provides training to the retail operations staff Such as (Induction, Customer Service, and time management Training)
• Completes special projects as requested by the General Manager or our head quarter (Dubai), Maintains strict confidentiality
• Conduct Council meetings to the employees
• Responsible for the Medical Insurance
• Responsible for the Social Security
• Responsible for the HRMS Oracle HR System, Data Entry, Extracting the reports
• Managing the increment letters on the percentage decided by our head quarter Dubai / Territory head
• Handling all the final settlements for all the resigned employees
• Handling all the reports coming from our Head Quarter Dubai; such as survey’s, COMPENSATION AND BENEFITS MANUAL for Jordan (Handbook), attrition calculation
• Preparing, updating and maintaining employees’ files.

Education

Bachelor's degree, Applied English
  • at university of jordan
  • January 2011

trained at zain company in the reqruitment devision - human resources department for almost three months .

Specialties & Skills

MS Office tools
General Office Duties
Oracle HR
Microsoft Office XP
Creative skills
Microsoft Office software & the Internet

Languages

Arabic
Expert
English
Expert

Training and Certifications

Individual Performance / Appraisal Discussion (Certificate)
Telesales Training ICTU training (Certificate)

Hobbies

  • Swimming, surf the Internet, travelling, Cooking , pets