senior hostess
alshaya group
Total years of experience :15 years, 9 Months
• Supervise and Coordinate activities of dining room personnel to provide fast and courteous service to patrons.
• Schedule dining reservations: arrange parties; special service for guests as well as; greet guest, escort them to tables, and provide menus.
• Adjust complaints of patrons and Train dining room employees.
• Inspect dining room service stations for neatness and cleanliness, and requisition table linens and other dining room supplies.
• Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.
• Scheduled and trained employees and ensured proper coverage informed about daily events as well as conducted pre-shift meetings of employees.
• Scheduled dining reservations and arranged parties or special services for diners.
• Oversaw the operational activities of the front office departments
• Guided operations and established a work environment to achieve goals and objectives.
• Anticipated and addressed guest issues and established proactive processes to promote guest satisfaction
• Interacted in a positive way with other departments to ensure a luxurious guest experience.
• Adjust complaints of patrons.
• Inspected dining room serving stations for neatness and cleanliness, and requisitioned table linens and other dining room supplies for tables and serving stations
• Completed cleaning and closing responsibilities as directed by management.
awarded the health and safe act certificate.. april 2008