DORA DORNAN

ensuring exceptional guest experience, service standards, and operational

• Delivered exceptional guest experiences by maintaining the highest
standards of service, presentation, cleanliness, and strong floor leadership
across restaurant and event operations.
• Recruited, trained, and managed a team of 15+ front-of-house
staff, fostering a culture of accountability, teamwork, and professional
development that reduced turnover and improved service consistency.
• Directed daily restaurant operations including opening and closing
procedures, labor scheduling, inventory oversight, budget awareness, and full
compliance with health, safety, and licensing regulations.
• Oversaw restaurant and event-level P&L performance, supporting
profitability through labor optimization, cost control, and revenue-focused
operational decisions.
• Developed and launched a cocktail catering program for private events,
driving a 12% revenue increase within six months.
• Planned and executed high-profile events including weddings, corporate
dinners, and private parties, ensuring seamless coordination of staffing, table
assignments, service pacing, and guest flow.
• Worked closely with kitchen, bar, and event production teams to align
service execution, staffing levels, and operational timing during daily service
and large-scale events. Created and implemented SOPs, service standards, and structured pre-shift
briefings to ensure consistency, accountability, and high-quality execution
across all services and events.
• Implemented operational efficiencies to reduce waste, control costs,
optimize table turnover, and maintain exceptional service quality during peak
periods.
• Analyzed sales performance, average spend, labor efficiency, and event
profitability to support revenue forecasting and continuous operational
improvement.
• Designed and executed marketing campaigns, menu promotions, seasonal
concepts, and social media initiatives to increase venue visibility, event
bookings, and guest engagement.
• Managed vendor relationships, supplier contracts, and licensing
documentation, ensuring smooth operations and regulatory compliance at all
times.
• Utilized POS systems, reservation platforms, and scheduling tools to
support efficient floor management, performance tracking, and operational
consistency.
• Led on-floor decision-making during peak service and high-pressure events,
proactively managing risks, service challenges, and last-minute operational
changes.
• Resolved guest concerns proactively and led service recovery with
professionalism, converting issues into positive reviews and repeat business.
• Introduced performance metrics, recognition programs, and ongoing
training initiatives to motivate staff and continuously elevate service
standards.
• Monitored online reviews and guest feedback, implementing actionable
improvements to enhance service delivery and operational processes.
• Built and maintained strong relationships with VIP guests, corporate clients,
and repeat event partners, supporting long-term revenue growth and brand
loyalty.
• Acted as a brand ambassador on the floor, ensuring staff presentation, guest
interactions, and service delivery consistently reflected the venues identity
and standards.

• Oversaw all nightclub and event operations, including front-of-house
management, bar and service teams, VIP sections, security coordination,
and overall guest experience, ensuring a safe, high-energy, and premium
environment.
• Led, trained, and motivated a team of 15+ staff across service, bar, security,
and production, improving operational efficiency, service standards, and staff
retention.
• Planned, executed, and managed high-profile DJ nights, themed events,
and private parties, coordinating staffing, music programming, lighting,
production, and guest flow for seamless execution.
• Developed ticketing structures, VIP packages, bottle-service strategies, and
minimum-spend frameworks to maximize event revenue and guest spend.
• Managed event budgets, revenue forecasting, inventory, and cost controls
while maintaining premium service standards and brand consistency.
• Negotiated and managed contracts with DJs, performers, promoters,
sponsors, and vendors, overseeing artist riders, technical requirements, and
brand deliverables.
• Designed and implemented marketing strategies, promotions, themed
campaigns, and partnerships; coordinated guest lists, promoters, and
influencer to increase attendance and ticket sales.
• Introduced monthly themed events and social-media-driven campaigns,
contributing to increased footfall, engagement, and repeat attendance.
• Led security and risk-management operations, including crowd-control
planning, incident reporting, licensing compliance, and emergency-response
coordination, achieving strong safety inspection outcomes.
• Created and implemented new SOPs for nightclub operations and event
execution, improving consistency, accountability, and team performance.
• Enhanced VIP guest services and loyalty initiatives, managing high-profile
clientele with discretion and increasing repeat bookings and high-value
spend.
• Monitored nightlife, entertainment, and beverage trends; conducted
post-event KPI analysis (attendance, revenue, VIP spend, bar performance)
to continuously refine strategy.
• Resolved guest concerns, staff conflicts, and operational issues promptly
and professionally, converting challenges into positive guest experiences and
reviews.

• Led, trained, and coached a team of 6 bar staff, fostering a collaborative,
high-performance culture focused on service excellence, efficiency, and guest
satisfaction.
• Directed all aspects of bar operations, including workflow optimization,
staff scheduling, labor cost control, and POS system management to ensure
smooth service during high-volume periods.
• Designed and launched signature cocktail menu, applying menu
engineering, pricing strategy, and upselling techniques to strengthen brand
identity and increase beverage revenue within the first year.
• Managed full inventory control for liquor, beer, wine, mixers, and garnishes;
oversaw purchasing, supplier relations, and cost of goods (COGS) to reduce
waste and maximize profitability.
• Implemented strict beverage cost control, waste reduction strategies, and
yield management to improve margins and operational efficiency.
• Conceptualized and executed revenue-driven bar events including live
music nights, happy hours, sports screenings, and wine nights, increasing
guest traffic and repeat business.
• Maintained full compliance with health, safety, and alcohol service
regulations while ensuring a clean, organized, and inviting bar environment.
• Oversaw bar equipment maintenance and coordinated repairs to ensure
uninterrupted operations and a safe working environment.
• Utilized guest feedback and performance KPIs to continuously refine service
standards, optimize ambiance, and enhance the overall guest experience.
• Handled guest complaints, staff conflicts, and emergency situations
with professionalism, ensuring effective service recovery and a positive
atmosphere.
• Developed and delivered structured training programs covering mixology
techniques, spirit knowledge (whiskey, wine, cocktails), responsible alcohol
service, upselling, and customer service excellence.
• Supported marketing and brand initiatives by collaborating on promotions,
concept activations, and guest-focused experiences aligned with the venues
identity.

• Managed a defined sales territory, taking full ownership of on-trade
account performance, distribution growth, and brand execution across bars,
nightclubs, and restaurants.
• Developed and executed territory sales plans aligned with company targets,
focusing on volume growth, visibility, and long-term account development.
• Negotiated commercial agreements, menu placements, promotions, and
activation support with key accounts and decision-makers.
• Identified and on-boarded new accounts, expanding Jägermeisters market
presence and strengthening distribution in priority venues.
• Led execution of national and regional brand campaigns at field level,
ensuring consistent implementation, reporting, and follow-up.
• Analyzed sales performance, outlet potential, and market data to prioritize
accounts and optimize route planning and visit efficiency.
• Coordinated with distributors, logistics partners, and internal marketing
teams to ensure product availability, timely deliveries, and campaign success.
• Acted as the primary point of contact for key on-trade partners,
resolving commercial issues, supporting activations, and maintaining strong
professional relationships.
• Monitored competitor activity and market trends, providing feedback and
insights to support pricing, promotion, and portfolio strategies.
• Ensured full compliance with company policies, brand standards, and
responsible alcohol marketing regulations.

• Represented the Jägermeister brand across on-trade venues including bars,
nightclubs, and restaurants, driving brand visibility, distribution, and sales
growth within the Zagreb market.
• Built and maintained strong relationships with venue owners, managers,
bartenders, and decision-makers to support long-term partnerships and
repeat business.
• Executed brand promotions, tastings, and activations to increase product
awareness, trial, and consumer engagement.
• Worked closely with clients to develop tailored promotional strategies,
menu placements, and point-of-sale visibility aligned with brand guidelines.
• Supported account development by identifying new business opportunities
and expanding Jägermeister presence in key venues.
• Collaborated with marketing and events teams to coordinate nightlife
activations, sponsorships, and branded events.
• Monitored market trends, competitor activity, and customer feedback to
support sales strategies and improve execution.
• Ensured consistent brand representation, merchandising standards, and
responsible alcohol promotion across all accounts.