Senior Assistant-Career Service Associate
Merojob.com
Total years of experience :11 years, 7 Months
Major Accomplishment:
Initite and coordinate for successfull lunch of career oriented programs for the welfare of the career oriented candidates and shortlisted vacancies for placement.
Coordinating in on going programs conducting in various academic institution for student’s career progression.
Successfully organized Placement Day at educational institution and worked as lesion between employers and candidates and generated revenues for the organization.
Chief Accountabilities:
Data analysis and profile screening to identify targeted audience for company services prompt and driven successfully to service sales.
Responds to candidates inquiries by aknowledging inquiry; reviewing inquiries and responses; gathering and researching information; assembling and processing information; verifying candidate’s understanding and answer of information.
Provide career guidance to students and graduates in areas of résumé preparation, interviewing skills, job market information and job success practices.
Oversee the up-to-date maintenance of the Career Services database, documentation, reports and candidate records in accordance with company policies for further references.
Maintain relationships with employers/educational institutions to promote career options through cold-calling, site visitations and informational mailings and/or emails.
Represent the company and its services to the community, sponsored seminars and events by networking, attending community events and professional group meetings.
Initiate and coordinate for career development services for the welfare of candidates and business promotion.
Facilitate, coordinate, guide, arranged logistics and technical stuffs and empower trainees in career based training for career oriented jobs.
Interacted and guided candidates for assessment test, guided and enroll for career oriented services i.e. training, resume and counseling programs
Major Accomplishment:
Successfully handeled customer queries in effective and efficient and reported the unsolved queries to related department and coordinated the result oriented solution.
Achieved targeted call ratio and set the 2nd highest quantity achiever of the month with in 6 month time period.
Chief Accountabilities:
Instructed customers by explaining procedures regarding Ncell (Telecom Operater); answering queries; providing proper information and leading to solution driven
Reported daily issues of customer towards concern departments.
Managed large amounts of inbound calls around 280-300 calls in a timely manner.
Maintained and improved quality results by adhering to standards and guidelines; recommending improved procedures.
Made recommendations on upgrades, features, rate plans and accessories as per the requirement of customer on the services.
Identified customers' needs, clarified information, researched every issue and provided solutions and/or alternatives for smooth operations.
Frequently attended soft skill seminars and training to improve knowledge and performance level in order to be customer focus personality.
- Created design of banner, advertisement, flex board as per customer suggested.
- Developed graphics for product illustrations, logos, and websites.
- Thought creatively to produce new ideas and concepts and developed interactive design.
- Prepared exam questionnaires for academic school.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Specializations: - Marketing - Management