Edgardo Nanalig Jr

IT Service Analyst at FUGRO MIDDLE EAST

• United Arab Emirates
• My current job since October 2015

Provide First Level Support via call, onsite and remotely in UAE offices and other regional branches.
Handle Asset Management and system optimizations. Directly liaising with vendors for acquisition, repair and recycle.
Coordinate to Global Support all Second Level (Higher level) tickets.
Manage AD and Exchange Server for accounts, emails, access requests and issues.
Manage Helpdesk - IT Ticketing System for Fugro ME (ticket assignments and reports).
Analyze DU monthly bill for Fixed and Mobile services of Dubai Office.
Maintain all IT related documentations and inventory.
Assist on IT regional meetings (Polycom VC calls, cable connections, minutes of the meeting, etc).

Senior Customer Support Engineer at Techserve - Al-Futtaim Electronics Inc

• United Arab Emirates
• October 2008 to September 2015

In-house engineer for HCT Abu Dhabi & Al Ain Women’s College. Provides technical support for Hardware and software laptop /
printer issues.
Provide technical production in the in the line of service (trouble shoot and repair- hardware/software) for Sony Vaio, Panasonic, Abu
Dhabi Police Toughbook and Toshiba laptop forAbu Dhabi - Al Ainregion.
Provide technical support and preventive maintenance for HP printers and Fax Machines.
Handle client support and technical issue resolution viaE-Mail, phone and other electronic medium. Provide assistance and
consultation for walk in customers in the Service Center.
Responsible for Laptop parts inventory and daily activity reports.
Manager SAPorder/request parts andtickets.
Configuration of client's equipment to connect to the Internet via modem/DSL Router (GPS/GPRS customers only).
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WORK EXPERIENCE
Technical Hardware Support - Shell Philippines
NuServicon Inc. (Fujitsu Technical Provider)

• October 2004 to June 2008

Tasks:
Assisted in the maintenance of more than 500-user network.
Desktop PC’s, Laptop, Servers and Printers Maintenance.
Makati, Philippines
Support both Hardware and Software Installations including installation application program. Installation and configuration of print
servers particularly HP Jet direct card and Axis print servers.
Trouble shoot and repairing of PC, Laptop, printer, and any PC related parts and accessories pulled out from the clients.
On field service and providing repair and troubleshoot of any PC related problem.
Preventive maintenance on clients that was on company’s maintenance agreement.

Assistant at TOBY’S Sport Franchise

• Philippines
• March 2003 to September 2003

Field Support Engineer at NuServicon Inc

• Philippines - Makati City
• September 2001 to February 2003

Provide Technical Support (E-mail and LAN/WAN)
Field Technician / Laptop repair and upgrade.
Repair POS (Jollibee, Chowking, Greenwich, Max’s, and National Bookstore)
Basic Troubleshooting ATM Machine (Metro Bank, PhilVet Bank, UOB, AUB