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Edmon Mangune, Systems Engineer

Edmon Mangune

Systems Engineer·Microbase Incorporated

Philippines

Bachelor's degree, Electronics Engineering

Work experience

Total years of experience: 16 years, 1 months

Systems Engineer

May 2010 - Present

Microbase Incorporated

Philippines

May 2010 - Present

Deployed to oil/petroleum company that supports over 500 users and 30+ sites including Refinery. Provides assistance on software/hardware/network issue for the site's business continuity to be always feasible. Handles IT equipment procurement to 3rd party vendors which includes also their immediate support for their specialty for their products.
Ticket based incident monitoring, safety minded worker, a multitasking employee, shares knowledge with the teammates, works well and communicates well with colleagues, able to handle pressure and quick response or VIP support.
Always seeking for knowledge that will improve the existing system by coordinating with the superior as to give credits on my knowledge and experience for the company I will be working with.
Company industry:
Management Consulting
Job role:
Support Services

Education

Technological University of the Philippines

March 2010

March 2010

Bachelor's degree, Electronics Engineering

Philippines

GPA (percentage): 85%

GPA (percentage): 85%

I graduated on time and with no disciplinary notices.

Skills

Customer Service
Expert
Customer Service
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Network Hardware
Expert
Network Hardware
Expert
Electronics Repair
Expert
Electronics Repair
Expert
Multi site Management
Expert
Multi site Management
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Helpdesk Support
Intermediate
Helpdesk Support
Intermediate
Multi-tasking
Intermediate
Multi-tasking
Intermediate
Communication Skill (English)
Intermediate
Communication Skill (English)
Intermediate
Electronic/Computer-Software-Hardware Troubleshooting
Intermediate
Electronic/Computer-Software-Hardware Troubleshooting
Intermediate
Laptop and Desktop repair
Intermediate
Laptop and Desktop repair
Intermediate
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Network Hardware
Expert
Network Hardware
Expert
Electronics Repair
Expert
Electronics Repair
Expert
Multi site Management
Expert
Multi site Management
Expert

Languages

English
Intermediate
Filipino
Expert

Memberships

IECEP

Member

October 2009

Shell Music Club

Tenor

June 2010

Training and Certifications

Training
Desktop Support Training
Windows 7 Enterprise Desktop Support Training
Oct 2011
In-house
Basic Business Communication Skills Training
Jul 2011
SHELTER (Shell HSSE Learning and Training Center)
Shell Philippines (Pilipinas Shell Petroleum Corp)
May 2012
Virtual Training
ITIL Version 3 (IT Infrastructure Library)
Jul 2011
Shell Code of Conduct Training Course
Shell Code of Conduct Training Course
May 2012
Virtual Training
EDS ITIL Process Suite (IPS) Digital Workflow 6.1 Service Center Navigation
Jun 2011
Shell Conflicts of Interest Training Course
Shell Conflicts of Interest Training Course
May 2012
Virtual Training
DWNG 6.1 Knowledge Transfer – Service Center Request for Change (IMAC)
Jun 2011