Edna Fernandes, Executive Secretary/Co-ordinator – Aviation/General - Insurance affairs

Edna Fernandes

Executive Secretary/Co-ordinator – Aviation/General - Insurance affairs

KUWAIT AIRWAYS CORPORATION HEAD OFFICE

Location
Kuwait - Al Kuwait
Education
Diploma, Aviation Insurance & Specialisation in Liability lines
Experience
21 years, 1 Months

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Work Experience

Total years of experience :21 years, 1 Months

Executive Secretary/Co-ordinator – Aviation/General - Insurance affairs at KUWAIT AIRWAYS CORPORATION HEAD OFFICE
  • Kuwait - Al Kuwait
  • May 2015 to January 2018

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Senior Secretary - Legal insurance Department at KASCO under contract WITH KAC
  • Kuwait - Al Kuwait
  • July 2005 to May 2015

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Secretary cum Officer claims with training – Aviation/General at KMARS under contract with KAC (HQ @ FREE TRADE ZONE)
  • Kuwait - Al Kuwait
  • July 2001 to July 2005

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Administrative Secretary cum Receptionist at M/S ANSAR AL KHALEEJ INTL
  • Kuwait - Al Kuwait
  • August 1999 to June 2001

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Assistant tour Executive / Secretary at KUWAIT TOURISM SERVICES COMPANY – KTSC (KUWAIT AIRWAYS HOLIDAYS)
  • Kuwait - Al Kuwait
  • January 1997 to July 1999

 Key role in EXECUTIVE Administrative SUPPORT SECRETARIAL Duties, etc.
 Supervisory Assistance for HR activities including creating job profiles, Termination, Preparing reports, coordinating with all head departments, telephone, job related web search etc.
 Associated with self-staff rebates ticketing, bookings, duty trips, draft scheduling, despatching outgoing letters to various Dept, Email, and web subject Research.
 Handling complaints/claims under late response and minimizing load of work.
 Incoordination and follow-ups with HR Strategy Planning.
 Briefing of Aviation (pax/cargo) claims Insurance level with minimal supervision and experienced in the same under trainee in the same Dept. SINCE 2002 till date.
 Briefing of Medical Claims staff assistance.
 Processing claims related to reimbursements of Claims insurance wise.
 Staff clearances’ monitored initialled and forwarded to Finance for final settlement.
 Coordinating with Insurance companies/agents
 Emails correspondences.
 Collection of staff information for data backup.
 Secretarial General Correspondences.
 Dealing with Market Kuwait in office with the Holiday Packages Inbound/Outbound Kuwait.
 Handling Tourist - Meet & Assist. Bookings/Arrangements.
 Customer relation & Tour Guide under minimal supervision.
 Hotel Bookings, preparation of travel booklets & guidelines during TOUR/ SITA.
 Responsible for Team management.
 Handled Complaints effectively.
 Telephony Duties.
 Administration Duties.

Education

Diploma, Aviation Insurance & Specialisation in Liability lines
  • at College of Insurance - CII
  • August 2016

Certified Insurance Institute India

Bachelor's degree, bachelor commerce
  • at India
  • October 2012
High school or equivalent, Commerce
  • at Wadhwas Educational Institute
  • January 2005

Higher secondary education -12th (Commerce)

Specialties & Skills

HR Management
Insurance
Legal Administration
Courses
Receptions
ADMINISTRATIVE SUPPORT
CONSULTING
Emergency Response Plan-Aviation
INSURANCE

Languages

English
Expert
Hindi
Expert
Arabic
Intermediate