Frank Noel Gigataras

Business Functions Professional
United Arab Emirates, 2014 - Present

Exceptional delivery of time-tested customer service and business process skills that have proven to be outstanding throughout a diverse collection of industries with the unparalleled execution of the following functions:

(1) Operations Executive | Dubai Parks and Resorts: Motiongate via QBG Services
Effectively executes roles of multi-department specialization, including but not limited to, product sales and marketing, complaints resolution, traffic management, and customer retention.

(2) Public Relations Officer and Marketing Lead | Star BSNL Businessmen Services LLC
Efficiently liaises between business entities and the UAE government towards the thorough completion of all government related services and smooth business operations.

(3) General Product and Services Executor | Skytots
Specializes on the delivery of safety equipment and comfort essentials for traveling families while gaining the loyalty of the existing consumer circle and widening the territorial presence of the growing business in the market

(4) Technical Specialist and Product Training Administrator | Dubai Parks and Resorts via ScooterBug BestLockers
Supervises the overall functionality of all mobility equipments and delivers product training to extended staff

(5) Financial Recovery Operative | Emirates Telecommunication Group Company or Etisalat via Intelenet Global Services
Completes fulfillment of outstanding consumer responsibilities by designing agreeable settlement plans and executing payment schemes for full clearance of pending accounts

Transcends client metrics with efficient team performance management, timely completion of analytical reports, retention of customers and expansion of the loyalty program, development planning, product training, business process improvements and motivational and skills coaching. Certified as Top Performer for the role of Team Manager and for the collective performance of the team under direct management.

New Zealand and the Philippines, 2004 - 2012
Exceeds client demands by managing individual and team performance, mentoring developing agents, designing training courses and career development plans, identifying customer patterns and business trends, completing analytical reports, evaluating course effectiveness, and fulfilling business operations tasks. Repeatedly recognized for outstanding team and individual performance as Top Performer for Customer Service and Call Metrics.