Chief Heavy Equipment Maintenance
Yamama Cement Co.
Total years of experience :27 years, 3 Months
Manage the maintenance process, which is comprised of the oversight, management and coordination of all service works, and the spare parts supply chain. This includes all mining correspondence and documentation related to the repair from inquiry to the delivery/follow-up. Responsible for the growth and development of the assigned technicians in accordance with the Technician Development Program and any other business relevant criteria. Ensure the highest levels of safety provided through constant communication with the safety Dept. and the technicians with support functions. Responsible for effectively scheduling assigned corrective maintenance team in such a manner that promotes productivity and efficiency. Intimate with each repair and work closely with the PM & CM Technicians to insure the work done in a proper way in order to satisfy the production target's.
Duties & Responsibilities :-
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• Monitor the daily preventive maintenance in the quarry assures that the team do the assigned job according to the provided check list, provide guidance as needed and check the quality of the service trucks.
• Ensures all preventive maintenance tasks done in the field according to the safety standards and the equipments condition matches safety rules.
• Prepare weekly plan for the preventive maintenance schedule for the next week specified by date and maintenance type and the actual meter reading and forwarding it to the owner departments.
• Operate and follow up the ERP ORACLE system through work order's, work request's, asset management and parts operation's such as stock balance (MIN & Max), creating purchase request's, evaluation for supplier's quotation's, PO's status and the delivery.
• Ensure the equipment's reliability and maintain the stand-by units in order to satisfy the production targets.
• Ensure S.O.S process as recommended from the manufacturers, follow up the tracking reports and forward to the assigned technician in order to analyze, troubleshoots and take the proper action to rectify the trouble.
• Delegate the daily tasks to the technician's and follow up the corrective maintenance process in order to minimize the repair time and cost.
• Train the technician's know how to complete the job in the proper way in order to match the manufacturer recommendation's and safety rules also to use their most beneficial skills for best achievements.
• Prepare the annual evaluation following the company guides and follow up and control the vacation plan in order to keep the man power as much as useful.
• Prepare the periodic reports for the breakdowns and it's status and relations with the purchase order's and maintenance cost.
• Keep the team daily in-line with the company memorandums and notifications and questionnaires.
• Monitoring the technicians performance and arrange the proper courses with the training department in order to develop their skills.
Manage, plan, analyze, organize, and control all parts and service activities to ensure customer satisfaction. Ensuring all key Parts & Service Departments measures are met including PDI (Pre-Delivery Inspection), Revenue AOP (Annual Operating Plan) targets by planning and scheduling customer service work requirements. Liaise with the manufacturers to minimize equipments breakdown by study and analyze the repeated cases.
Duties & Responsibilities for Service Dept.:
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• Collaborate and coordinate with other managers, General Manager and related parties in selection and decision making for buying and upgrading equipment's.
• Plans new equipment's PDI schedule, inspections and procedures carried out according to the company policy, while arrangement is done with the sales Dept. to insure correct and in-time promised items including catalogues’, manuals, free offers, attachments’ and hand tools.
• Monitors insure and rectify any deviations in implementation of work, taking into consideration SPS.
• Monitor all maintenance work to insure that it complies with the facility health and safety requirements.
• Monitor and insure that the MCSR issued by the Service Dept. is appropriate to achieve AOP.
• Implement the quality standards of the department.
• Ensures that all instruments used by maintenance-teams are duly calibrated and certified for use as per prescribed periodicity and tolerance.
• Ensures that maintenance personnel are competent as well as trained adequately.
• Ensure company ERP database is kept up to date, review data with supervisor & technical clerk to maintain integrity of information.
• Monitor and review KPI measures (staff injury levels, safety awareness - vehicle availability - MTTR - opex report - maintenance expense report - report deadlines - w/shop efficiencies’, productivity).
Duties & Responsibilities for Parts Dept.:
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• Follow the purchasing procedures, control costs, create and oversee the budjet for the parts depatment and manage the scheduling.
• Plan and manage hiring staff and provide the proper training needed to cover daily activities.
• Determining appropriate inventory levels, checking in deliveries and keeping the parts department clean and organized.
• Investigate and analyze import Policy, correlated tax policy and customs clearance channel of the country, assure the smooth parts logistics channel and delivery of the country. Impose effective management and supervise on service parts logistics company and customs clearance agency as to ensure efficient operation of the Company service parts platform. (Logistics channel and delivery network).
• Constitute company service parts inventory plan combining with customer demand, product characteristics and replenishment period, guide company service parts safety inventory, assure balance between positive service parts supply and service cost.(service parts inventory plan).
• Responsible for review and reply of parts service portion of tender according to customers’ request, yet carry on parts service cost forecast and analysis. Settle the parts service delivery terms of program which won the bid of the region, and fulfill the delivery, what’s more, constantly consummate country service parts proposal. （pre-sale support and service commitment implementation).
• Monitoring the performance of LSP or other third party companies, making sure that business is under control.
• Compiling daily, weekly and monthly spare parts sales reports.
• Monitoring account based inventory system and reports on KPI's.
• Development new business as well as increasing sales to existing customers by phone and promotions.
Manage, plan, analyze, organize, and control all parts and service activities to ensure customer satisfaction. Ensuring all key Parts & Service Departments measures are met including PDI (Pre-Delivery Inspection), Revenue AOP (Annual Operating Plan) targets by planning and scheduling customer service work requirements. Liaise with the manufacturers to minimize equipments breakdown by study and analyze the repeated cases.
Duties & Responsibilities for Service Dept.:
---------------------------------------------------------
• Collaborate and coordinate with other managers, General Manager and related parties in selection and decision making for buying and upgrading equipment's.
• Plans new equipment's PDI schedule, inspections and procedures carried out according to the company policy, while arrangement is done with the sales Dept. to insure correct and in-time promised items including catalogues’, manuals, free offers, attachments’ and hand tools.
• Monitors insure and rectify any deviations in implementation of work, taking into consideration SPS.
• Monitor all maintenance work to insure that it complies with the facility health and safety requirements.
• Monitor and insure that the MCSR issued by the Service Dept. is appropriate to achieve AOP.
• Implement the quality standards of the department.
• Ensures that all instruments used by maintenance-teams are duly calibrated and certified for use as per prescribed periodicity and tolerance.
• Ensures that maintenance personnel are competent as well as trained adequately.
• Ensure company ERP database is kept up to date, review data with supervisor & technical clerk to maintain integrity of information.
• Monitor and review KPI measures (staff injury levels, safety awareness - vehicle availability - MTTR - opex report - maintenance expense report - report deadlines - w/shop efficiencies’, productivity).
Duties & Responsibilities for Parts Dept.:
------------------------------------------------------
• Follow the purchasing procedures, control costs, create and oversee the budjet for the parts depatment and manage the scheduling.
• Plan and manage hiring staff and provide the proper training needed to cover daily activities.
• Determining appropriate inventory levels, checking in deliveries and keeping the parts department clean and organized.
• Investigate and analyze import Policy, correlated tax policy and customs clearance channel of the country, assure the smooth parts logistics channel and delivery of the country. Impose effective management and supervise on service parts logistics company and customs clearance agency as to ensure efficient operation of the Company service parts platform. (Logistics channel and delivery network).
• Constitute company service parts inventory plan combining with customer demand, product characteristics and replenishment period, guide company service parts safety inventory, assure balance between positive service parts supply and service cost.(service parts inventory plan).
• Responsible for review and reply of parts service portion of tender according to customers’ request, yet carry on parts service cost forecast and analysis. Settle the parts service delivery terms of program which won the bid of the region, and fulfill the delivery, what’s more, constantly consummate country service parts proposal. （pre-sale support and service commitment implementation).
• Monitoring the performance of LSP or other third party companies, making sure that business is under control.
• Compiling daily, weekly and monthly spare parts sales reports.
• Monitoring account based inventory system and reports on KPI's.
• Development new business as well as increasing sales to existing customers by phone and promotions.
Organize and see that work carried out in the workshop is done in an efficient and cost-effective manner to ensure customer satisfaction. Provide field service and warranty repairs at customer site. Minimize rental equipments downtime and proper control on repair and maintenance cost.
Duties & Responsibilities:
•Workshop housekeeping; ensure that the Workshop is kept clean and tidy at all times and is a safe working environment for service staff.
•Quality control: Ensure that all faults on equipments for repair are correctly inspected, diagnosed, and subsequent repairs are carried out to a high standard of quality expected by company principals and customers alike.
•Parts Reusability: Ensure that manufacturer's Parts reusability guidelines are adhered to in order that only those Parts required are replaced.
•Training: Assess staff training requirements to ensure that personnel are equipped with the necessary skills to perform given tasks within either their appointed field or any other field so as to gain maximum productivity from a minimum number of staff, and advise the Rental Manager accordingly in order to produce an effective training program.
•Create an environment in which all personnel are encouraged to participate by making their own personal contribution to the development of a lively, flexible and responsive workforce.
•Tooling: Ensure that the existing tooling is maintained in an operable condition and where possible, are kept in such areas so as to ensure maximum utilization and increased productivity.
•Budget: Participate in establishing the Department budget and work within allocated expenses by controlling costs to minimize expenditure. Provide prompt and efficient field response to customer's warranty needs on new CRS products in the warranty period, liaising with Manager CAT Rental Store. Through correct scheduling of manpower, meeting customer needs on Zahid Rental/CRS products.
Manage the customer repair process, which is comprised of the oversight, management and coordination of service work, and is the primary customer contact through the life of the repair. This includes all customer correspondence and documentation related to the repair from inquiry to invoice/follow-up, responsible for the growth and development of the assigned technicians in accordance with the Technician Development Program and any other business relevant criteria. Ensure the highest levels of customer service possible are provided through constant communication with the technicians, support functions, and the customer. Responsible for effectively scheduling assigned Field Technicians in such a manner that promotes productivity and efficiency. Intimate with each repair and work closely with the Field Technicians to create and maintain the work order including story writing, segment creation, warranty/policy issues, etc. ensure constant customer communication, customer consent and virtually eliminate work order discrepancies.
Duties & Responsibilities:
•Supervises employees. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees.
•Meets annual target for annual profitability of the team and the store.
•Works with field technicians to gain customer consent for quoted or estimated work prior to the repair.
•Meets final repair performance versus quoted amounts expectations of on or under quote.
•Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired.
•Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area.
•Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close.
Lead the service team to improve their skills, attitude, performance and experience by supporting with the materials and technical practices that ensures high level performance. Oversees and evaluate the employee’s development and administration of employee development plans. Dedicates esprit de corps work through a daily table troubleshooting conference. Advise the supervisor accordingly in order to produce an effective training program.
Duties & Responsibilities:
•Work closely with the employee’s to improve their skills, specially the fresh graduated to generate the practical engineering sense and settle for self confidence .
•As daily busy morning, time is not enough for the technician’s to read what’s new in CAT web, so it’s important to keep them updated by supporting with soft and hard materials while explain the new development’s done by the manufacturer.
•Support the technician’s by manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
•Ensure timely submission of time sheets by technician’s and validate the correct use of the lost time codes.
•Meet service vehicle recovery rates and ensure correct usage of company vehicles.
•Ensures technician’s labor efficiency targets are met and technician’s used in an efficient manner.
•Maintain cleanliness of department.
•Assist and cover the field service supervisor in all circumstances.
•Perform mechanical duties in the field or shop. Apply troubleshooting techniques and determine repairs necessary on all assigned work orders.
•Professional in CAT Electronic Technician, SIS, CAT Web and other related software’s.
•Repair, replace and rebuild engine’s, transmission’s, fuel systems, final drives, steering clutches, cross-shafts, hydraulic component’s including pumps, motor’s, valves’, and all related component’s, electrical and air systems.
•Daily updated as could as possible with the new developments done by the manufacturer by visiting WHAT’S NEW on CAT web.
•Determine parts needed, and reassemble to specifications and perform operational tests on assigned equipment.
•Interpret and utilize information from specifications, system operation, maintenance, testing and adjusting, and service manuals/bulletins.
•Prepare parts requisitions, time records and parts returns and other necessary reports and forms.
•Maintain equipments, hand/special tolls carried on a good condition to use.
•Develop and maintain a strong customer service relationship with all customer contacts.
•Actively cares and advocates safety at the company. Adheres to and promotes all applicable safety policies, procedures and standards.
•Attend with a high score a classroom and workshop HSET training program At MANTRAC Training Dept.
•Work closely with the assigned experienced engineer to daily handle the job.
•Request special tools needed to complete the job in the proper way as the service manual steps.
•Interpret and utilize information from specification’s, system operation, maintenance, testing and adjusting, CAT web and service manuals/bulletins.
•Troubleshoot the problem before take-off from the office and discuss with the senior level engineer how to solve the problem.
•Prepare parts requisitions, time records and parts returns and other necessary reports and forms.
•Reassemble to specifications and perform operational tests on assigned equipment.
•Maintain equipments, hand/special tolls carried on a good condition to use.
•Discuss with the experienced engineer and senior level the daily job failure analysis.
•Actively cares and advocates safety to the company. Adheres to and promotes all applicable safety policies, procedures and standards.
•Ensures overall safety of service truck, tools, log box and electronic technician and its communication adapter/cables.
B.Sc. Graduation GPA 64.3% Graduation Project / GPA: Emissions from S.I. Engines and their control /83%.
