IT Business Analyst
Klarna Bank ab
Total years of experience :19 years, 9 Months
• Conducted process design, analysis, GAP analysis, and requirement engineering.
• Successfully launched processes in the US, EU, and AP regions, resulting in improvements to major Key Performance Indicators (KPIs) such as Average Handling Time (AHT), Customer Retention (CR), and cost reduction related to Disputes, Credit Disputes, Dunning, Payments (DD, SEPA, PSD2), etc.
• Implemented a structured approach using Unified Modeling Language (UML) and Business Process Model and Notation (BPMN).
• Utilized Qlik Sense & data scrubbing techniques for data analysis to identify improvement opportunities.
• Successfully managed scope, time, and budget for new, led cross-functional stakeholder management.
• Managed backlog, refined user stories. Oversaw functional and non-functional requirement management.
• Developed business proposals for new products, including self-service, chatbot & co-pilot features.
• Conducted pre/post evaluation of product launches, developed test scenarios, and A/B testing.
• Led the discovery and delivery of new features, migration from legacy systems such as Tranzaxis and Kred.
• Mapped write-offs reasons with Underwriting impact and General Ledger (GL) Account.
• Managed warehouse operations, including stock maintenance, freight, minimum stock levels, purchasing, and forecasting. Successfully delivered warehousing outsourcing for global operations.
• Led new market launches and global supplier sourcing.
• Conducted supplier evaluation, procurement, and performance measurement.
• Managed 3rd party systems onboarding and integration with OKTA.
• Conducted new product risk assessment (NPA). Introduced Internal Controls (IC) to mitigate risks.
• Implemented cost-effectiveness initiatives in areas such as purchasing and IT Asset Disposition (ITAD).
• Successfully delivered a web-based portal for refurbishment, buyback, take back, and web shop. Led requirement engineering, translation of requirements to developers, and change management.
• Managed end-to-end evaluation of new IT Service Management (ITSM) and IT Asset Management (ITAM) tools, including ServiceNow, Workday, and Atlassian.
• Developed and implemented a new device launch strategy and conducted technical evaluations to
improve the internal product catalogue.
• Worked as a productivity tech solution engineer to support IT service desk.
• Coordinated with suppliers and Original Equipment Manufacturers (OEMs).
• Managed incident management, end-to-end device lifecycle management, and inventory and mobile expense management.
• Experienced in working with Mobile Device Management (MDM) tools such as Jamf and Microsoft Intune.
• Business Development of RECHUB.
• Invoice management and record GL Ledgers.
• Identifying customer need and coordination with developers for product change.
Led the project management efforts for the implementation of a web-based reconciliation automation system supporting IFRS-15 for STC Kuwait.
• Managed User Acceptance Testing (UAT), customer training sessions, and solution deliveries.
• Conducted in-depth analysis of Customer Relationship Management (CRM) and Customer Billing System (CBS) data, overseeing validations of control points for Revenue Assurance, interfacing with Oracle ERP.
• Spearheaded business development initiatives for the Smart Capex Solution, an advanced analytics tool designed for Zain Kuwait.
• Contributed expertise in planning and executing the setup of the Data Centre to support seamless cloudbased service delivery.
• Worked as a Solution Architect, Project Manager; successfully completed end to end delivery of Access Network projects including Implementation of 2G (900/1800), 3G (U2100/900 MHz), LTE (800/1800/2100/2600 MHz), 5G, Power Upgrades, Fiber, Solar Sites, Site Sharing and Data Center. Developed the complete project cycle for the delivery including resource, time & Cost management.
• Established and managed the Configuration Management, Managed Services and Network Acceptance Team for Access Network. Successfully delivered multiple projects and developed various routine.
• Scope Management of vendors / Sub-contractor, vendor evaluation and reporting to executive Management Team.
• Managed projects related with Enterprise B2B, B2C, M2M.
• Developed and derived the Asset tracking mechanism and management procedure including BOQ, As-built verification for acceptance, invoicing leading to CAPEX/ACCURAL reporting to Finance.
• IT Portfolio - Project Management of ATMS (Asset Tracking & Management System), development of Oracle based tracking system. Provided necessary recommendations for transitions. Involved in the UAT to increase the system performance quality as per the BRD. Successfully managed the migration on Procure to Pay (Oracle E-business Suite).
• Managed the strategic project for the development of vRAS to fully automates the financial controls for IFRS-15.
• Finance Portfolio - Managed the Physical Network Asset Re-conciliation and supported Finance team for the expanded Fixed Asset register. Performed Network Technical and Financial Audit covering As-built to ASIS, As-built to FAR with necessary adjustment to Fixed Asset Register / Asset life.
• Quality Portfolio -Expertise in Process writing actively involved in ISO 9001:2015 QMS process documentation.
• Risk Management for the on-going projects. Escalating high level issues to management for strategic decisions. Report on project progress and communicate relevant information to executive Management. Identifying risk, develop risk response strategies, track and resolve critical issues to minimize project risk rating.
• Execution of many projects related with Managed Services. Defined the scope of work, goals and its delivery. Identified resources required, assigned responsibilities and coordinated project staff directly and indirectly to ensure successful completion of the project.
• Successfully managed and completed the GSM -LTE SRAN Swap project.
• Worked as Solution Design Engineer for Access Network.
• Responsible for Operation and Managed Services for Network. Developed various routine in team to achieve the SLA.
• Worked with pre-sales team for the new product launch and feature testing with implementation. Licenses management for customer according to network utilization and customer need.
• Successfully completed end to end delivery of multiple projects related with high Definition Camera solution, CCTV, Wifi etc
• Managed the Network Implementation and Support.
• Worked as a Solution Expert, managed multiple network upgrades and feature Implementations.
• Business Proposals for network expansions and Feature Implementation while working along with Presales team and provided presentation to customer on mid-level.
• Managed the Network Performance, resolved the issues and provided recommendations.
• Managed the team of 12 professionals for network support and daily activities.
• Managed the network rollout.
• Provided Level-II support regarding the BSS issues to the level-I on field O&M team.
• Network Design of Access Network.
• Successfully deployed the Tracking system for community gathering using the SIM with value added service of easy paisa.
• Corrective and Preventive Maintenance of Access Network including Power Systems/Generators/Transmission.
Major : Electronics & Communication